Nitesh Kumar Singh

Seasoned IT Professional with over 10 years of experience in End User Computing (EUC) and Server Administration. Proven track record of delivering high-quality technical support, managing complex infrastructure projects, and ensuring operational excellence in fast-paced enterprise environments. Adept at VIP/executive support, incident management, and cross-functional collaboration.

Associate Squad Leader - Kyndryl Solutions Pvt Ltd (Client – BIAL)

(2023-08 - 2025-08)

• Provide VIP and executive-level IT support including leadership meetings setup.
• Handle endpoint installations, software configuration, and minor network issues.
• Liaison between IT and Office of Superintendent; escalate complex issues to infra teams.
• Maintain ticket documentation and contribute to process improvement.

Senior Desktop Engineer - SDI International Corp (Client – Lenovo India)

(2022-07 - 2023-07)

• Handled desktop support, OS installs (Windows/Linux), and application troubleshooting.
• Managed IT assets, provided O365 and Microsoft Office support.
• Maintained SLAs through ticketing system and real-time issue resolution.

Server Engineer (Messaging) - Trimax Datacenter Services Ltd.

(2021-09 - 2022-06)

• Managed server maintenance, email systems, and backup/disaster recovery protocols.
• Supported server migrations and infrastructure upkeep.

Healow Consumer Support (Email & Chat) - eClinicalWorks India Pvt Ltd.

(2015-06 - 2017-02)

• Resolved technical issues across devices (laptops, tablets, mobiles).
• Ensured high CSAT by managing queries and escalating as needed.
• Delivered feedback to improve Healow applications based on consumer input.

Sr. System Administrator - TAI Infotech Pvt Ltd.

(2014-12 - 2015-04)

• Supported desktop infrastructure, system imaging, patching, and Outlook configuration.
• Maintained SLA compliance and escalated major issues for resolution.

System Engineer - [24]7 Customer Ltd.

(2012-04 - 2014-08)

• Created domain accounts, performed backups, resolved issues for 4500+ systems.
• Managed ticket lifecycle using Sapphire IMS and ensured SLA compliance.

Technical Support Executive (Chat & Email) - Infinite Computer Solutions Ltd.

(2010-04 - 2011-11)

• Provided remote support to global customers (US, UK, AUS, CAN).
• Resolved OS, email, connectivity, and peripheral device issues.

B.Sc. - Computer Science - V.B.S. Purvanchal University (2006)

Higher Secondary (12th) - Bihar Board (2003)

High School (10th) - Bihar Board (2001)