Nitesh Metry

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Specialist Level 2 - Sterling talent solution Pvt. Ltd

(2019-07 - 2022-08)

Back ground Verification (Screening Process), Criminal verification new hire.

• Verification of criminal background US employee who apply for job for our clients
• Check the criminal records of the prospective employee through social security number for the counties and state.
• Utilize websites of various counties to perform these checks.
• Provide forms of clients after collation the criminal records of applicants.
• Processed more than 1500 files of the prospective employees of our clients in a month.

Head supervisor - Relying Networks

(2024-11 - 2025-07)

• Managing work flows, supervise and book keeping with strategize process improvements.
• Co-ordinate with sub contractor for the project like CCTV, Fiber optic and access control.
• Looking after shift timings and managing workable environment.
• Optimize Day to Day activities and streamline Workflow to enhance profitability.
• Procuring any needs for the project, Such as materials, Manpower Etc.

Teammate - Task Us India Pvt Ltd

(2025-07 - 2026-03)

• Handling inquiries and issues through various channels (voice, chat, email).
• Providing accurate, timely, and efficient solutions by navigating resources.
• Logging all customer interactions as per SOPs.
• Identifying and escalating complex or unresolved issues.
• Meeting or exceeding client-mandated KPIs and quality standards.
• Adhering to Task Us policies and maintaining confidentiality.

Agency Manager - SBI Life

• Team Leadership & Development: Recruit, interview, hire, and train new agents while conducting ongoing coaching to improve performance.
• Goal Setting & Performance Analysis: Set monthly or quarterly sales quotas, track key performance indicators (KPIs), and design action plans for underperforming team members.
• Client Relations: Build and maintain high-level relationships with clients, address escalated complaints, and ensure top-tier service delivery
• Operations & Administration: Oversee day-to-day administrative tasks, manage branch budgets, and ensure all staff adhere to company policies and federal regulations.

SSC - Model High School (2013)

HSC - AFAC Junior College (2015)

B.COM - Commerce - Bhavana Trust & Education Society (2018)