Specialist Level 2 - Sterling talent solution Pvt. Ltd
(2019-07 - 2022-08)
Back ground Verification (Screening Process), Criminal verification new hire.
- Verification of criminal background US employee who apply for job for our clients
- Check the criminal records of the prospective employee through social security number for the counties and state.
- Utilize websites of various counties to perform these checks.
- Provide forms of clients after collation the criminal records of applicants.
- Processed more than 1500 files of the prospective employees of our clients in a month.
Head supervisor - Relying Networks
(2024-11 - 2025-07)
- Managing work flows, supervise and book keeping with strategize process improvements.
- Co-ordinate with sub contractor for the project like CCTV, Fiber optic and access control.
- Looking after shift timings and managing workable environment.
- Optimize Day to Day activities and streamline Workflow to enhance profitability.
- Procuring any needs for the project, Such as materials, Manpower Etc.
Teammate - Task Us India Pvt Ltd
(2025-07 - 2026-03)
- Handling inquiries and issues through various channels (voice, chat, email).
- Providing accurate, timely, and efficient solutions by navigating resources.
- Logging all customer interactions as per SOPs.
- Identifying and escalating complex or unresolved issues.
- Meeting or exceeding client-mandated KPIs and quality standards.
- Adhering to Task Us policies and maintaining confidentiality.
Agency Manager - SBI Life
- Team Leadership & Development: Recruit, interview, hire, and train new agents while conducting ongoing coaching to improve performance.
- Goal Setting & Performance Analysis: Set monthly or quarterly sales quotas, track key performance indicators (KPIs), and design action plans for underperforming team members.
- Client Relations: Build and maintain high-level relationships with clients, address escalated complaints, and ensure top-tier service delivery
- Operations & Administration: Oversee day-to-day administrative tasks, manage branch budgets, and ensure all staff adhere to company policies and federal regulations.
