SUNil Pal

• Managed end-to-end customer service requests, ensuring closure within defined TATs.
• Handled customer queries related to loan servicing, pre-closure, part payment, and loan cancellation.
• Provided accurate information about products and services to enhance customer satisfaction.
• Coordinated with cross-functional teams for timely resolution and escalation management.
• Achieved high resolution rates and reduced customer complaints through effective service delivery.
• Ensured adherence to compliance and operational quality standards in all customer interactions.

• Managed end-to-end customer service requests, ensuring closure within defined TATs.
• Handled customer queries related to loan servicing, pre-closure, part payment, and loan cancellation.
• Provided accurate information about products and services to enhance customer satisfaction.
• Coordinated with cross-functional teams for timely resolution and escalation management.
• Achieved high resolution rates and reduced customer complaints through effective service delivery.
• Ensured adherence to compliance and operational quality standards in all customer interactions.

Mumbai University

Bachelor of management studies (BMS)

60%

Mumbai University

Higher Secondary Certificate

60%

Maharashtra state board

Secondary School Certificate (SSC)73%