SUNil Pal
2. Banking Operations & Retention Specialist
Talent
Mumbai, Maharashtra50 INR/hourMember since April 29, 2023
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About
- Managed end-to-end customer service requests, ensuring closure within defined TATs.
- Handled customer queries related to loan servicing, pre-closure, part payment, and loan cancellation.
- Provided accurate information about products and services to enhance customer satisfaction.
- Coordinated with cross-functional teams for timely resolution and escalation management.
- Achieved high resolution rates and reduced customer complaints through effective service delivery.
- Ensured adherence to compliance and operational quality standards in all customer interactions.
Experience
- Managed end-to-end customer service requests, ensuring closure within defined TATs.
- Handled customer queries related to loan servicing, pre-closure, part payment, and loan cancellation.
- Provided accurate information about products and services to enhance customer satisfaction.
- Coordinated with cross-functional teams for timely resolution and escalation management.
- Achieved high resolution rates and reduced customer complaints through effective service delivery.
- Ensured adherence to compliance and operational quality standards in all customer interactions.
Education
Mumbai University
Bachelor of management studies (BMS)
60%
Mumbai University
Higher Secondary Certificate
60%
