Nitin Kulshrestha

Accomplished Project & Delivery Head with 21+ years of progressive leadership in driving enterprise-scale digital transformation, SAP modernization, and multi-geography rollouts for the automotive and manufacturing industry. Proven track record of owning end-to-end delivery lifecycles — from strategy, blueprinting, and solution architecture to execution, stabilization, and value realization — for programs spanning 700+ dealer locations, 350+ dealerships, and international plants. Strong architect of digital-first business platforms — mobility apps, e-commerce channels, Fiori-based UX, cloud portals, embedded analytics, and AI-enabled workflows — that redefine dealer, customer, and workforce experiences.

Recognized for building and leading high-performing delivery organizations of 60+ professionals, institutionalizing Agile/Scrum frameworks, and landing programs on-time, on-budget, and on-quality. Trusted advisor to business leadership on digital roadmap, SAP S/4 HANA modernization, dealer management, and next-gen customer engagement.

Senior Manager – Project & Delivery Lead (Sales, Spares & Digital Processes) - VE Commercial Vehicles Ltd. (VECV) — A Volvo Group & Eicher Motors JV - Gurugram

(2014-11)

Lead the enterprise SAP delivery portfolio and digital transformation charter for one of India's leading commercial vehicle OEMs — spanning manufacturing, sales, aftermarket, dealer management, and finance value chains.

• Own end-to-end delivery accountability for a multi-crore SAP & digital program portfolio across SD, MM, DBM, Warranty, CRM, FI, Mobility, Analytics, and Integration streams.
• Lead a 60-member cross-functional delivery organization (functional consultants, developers, mobile & UX engineers, integration architects, business analysts) — driving system stability, SLA compliance, and continuous enhancement.
• Institutionalized Agile and Scrum-based delivery across the SAP & Digital CoE, improving release velocity, reducing defects, and enabling predictable delivery.
• Established a structured project tracker and PMO governance model, ensuring real-time visibility of major, medium, and minor initiatives to leadership.
• Delivered Sales Application Platform (Dealer & DSE Digital Sales Suite) — a next-gen digital sales platform covering the complete lead-to-order journey — enquiry management, digital e-KYC, financer coordination, price approvals (DAN), gate pass, and retail invoicing. Enabled paperless dealership operations, real-time pipeline visibility for leadership, and audit-proof compliance across 350+ dealerships. Integrated with SAP S/4 HANA, CRM, and finance systems via APIs.
• Championed the design and rollout of Aftermarket Mobile Application Platform — a cloud-native mobile platform for the aftermarket ecosystem — covering service booking, technician workflows, spares ordering, warranty claims, and customer engagement. Enabled on-the-go transactions for 700+ dealer service centers with real-time SLA tracking, boosting service throughput and NPS.
• Delivered E-Shopee — Parts E-Commerce Platform — a B2B parts e-commerce channel enabling dealer self-service ordering, dynamic pricing, and revenue acceleration in the spare parts business.
• Championed migration of the Discount Approval Note (DAN) claim process to SAP Fiori with modern UX; drove rule-based auto-approval, eliminating manual bottlenecks and reducing claim TAT significantly.
• Deployed cloud-based mobility apps (Customer 360, BI Dashboards, DSR Portals) giving field teams and leadership real-time visibility into customer, sales, and service metrics.
• Simplified customer onboarding from enquiry → finance confirmation with digital KYC capture, document upload, and audit trails (e-KYC & Customer Validation Digitization).
• Digitized critical order-to-cash and buyback processes (SRN Revamp & Buyback Automation) eliminating manual approvals and improving cycle-time.
• Delivered analytics platforms for management to drive data-led pricing, discount governance, and dealer stock optimization (Embedded Analytics — Region / Model / Tonnage-wise Pricing Intelligence).
• Led the enterprise-wide SAP S/4 HANA migration roadmap, orchestrating architecture, cutover, and stabilization across business units.
• Delivered dealer business management across ~350 dealerships covering sales, service, parts, and warranty (SAP DBM Enterprise Rollout).
• Directed the nationwide GST-compliance program across 350+ dealer locations with zero business disruption (Pan-India GST Rollout).
• Executed international rollout with third-party integrations for marketing and non-marketing entities (Export Plant (Dubai) SAP Implementation).
• Deployed SAP EWM for dealer and distributor networks driving operational efficiency (SAP EWM Warehouse Automation).
• Managed multiple parallel program streams as part of the SAP delivery portfolio (New Bus Plant SAP Rollout, EEC & VTI Migrations, Parts P2P & Export Processes).
• Enabled process simplification, digitization, and cycle-time reduction across DAN, claim settlement, retail invoicing, dealer stock management, and aftermarket service delivery.
• Drove data-driven decision-making through embedded analytics — region, model, and tonnage-wise pricing insights.
• Ensured compliance-first delivery — audit-proof workflows, WFH/timesheet governance, and finance approval controls.
• Benchmarked processes against industry leaders (Tata Motors CV, Ashok Leyland, Daimler/BharatBenz) to embed best practices into VECV's digital roadmap.

SAP Delivery Lead (Client: VECV) - Hages Business Solutions Pvt. Ltd. - India

(2009-12 - 2013-05)

Led SAP SD, MM, and Warranty delivery streams for a large automotive OEM engagement — managing enhancements, production support, and issue governance.

• Delivered the AUDI subcontracting procurement program using SD-MM integration; configured pricing, STO, and CIN automation.
• Delivered the REMAN (remanufacturing) rollout — enabling remanufactured sales cycles via STO and SD configuration.
• Led an SAP SD Audit engagement for Yana Tyres (Sameer Africa Ltd., South Africa) — reviewing enterprise structures and recommending MIS/process improvements.
• Deployed technical enhancements leveraging User Exits, BADIs, and BAPIs to solve complex production issues.

SAP SD Consultant - INSYLABS - India

(2008-03 - 2011-01)

Delivered SAP SD implementation, enhancements, and L2/L3 production support for manufacturing clients including Radico Khaitan Ltd. and Finolex Pvt. Ltd.

• Resolved complex pricing, ATP, MTO, output determination, and cross-module (FI/MM/PP) integration issues.
• Conducted SAP training for business power-users driving adoption post go-live.

Relationship Manager - ICICI Direct

(2007-01 - 2007-11)

Managed sales teams and channel partner ecosystems.

Assistant Relationship Manager - India Infoline

(2004-06 - 2005-07)

Sales and relationship management for financial products.

MBA - Banking & Marketing - S.P.C.J Institute, Agra (2005 - 2007)

B.Sc. - Agra University (2001 - 2004)