Lead System Administrator (Azure, Office 365, Exchange, SharePoint) at B11 Technologies (2025-12 – 2026-08)
- Responsible for day to day troubleshooting for mail flow issues, records management, security, rules
- Office 365 management, user creation and onboarding, assets dispatch, inventory management
- Responsible for creating security with Intune for all devices
- Entra device management for creating local admins
- Complex architectural migrations required for multitenant organizations
- Handling level 2 and level 3 tickets for office 365 and zoho hrms, azure and other app and system related queries, including root cause analysis and complex escalations
- Applied ITIL v4 incident, problem, and change management practices to standardize service delivery and reduce recurring M365/Azure issues across multiple tenants
- Participated in Major Incident (P1/Sev1) response as part of the support team, assisting with troubleshooting, root cause identification, and stakeholder updates during service-impacting outages
Senior System Administrator (Azure, Office 365 Exchange, SharePoint) at Alaric Ventures (2024-07 – 2025-11)
- Data movement project - completed migrated approximately 1.5 tb of data to the SharePoint online
- User migration project - completed migrated almost 30 to 40 users to azure ad using azure ad connect
- Permission management - managed replica of the permissions resembling on premises infrastructure
- Resource management - migrated resources from one subscription to another in azure
- Microsoft 365 Workload Configuration & Administration Configuring and managing Microsoft 365 workloads such as Exchange Online, SharePoint, and OneDrive for Business
- Migration Projects Management: Leading and managing OneDrive for Business and SharePoint migrations
- Security & Compliance Management: Implementing security and compliance measures across Microsoft 365 workloads, including DLP, Information Protection, Retention Policies, Data Lifecycle Management, and Data Governance
- Entra and Active Directory Management: Configuring Microsoft Entra workloads to manage user identities and access securely
- Training & Knowledge Sharing: Developing and conducting training sessions for IT staff and end-users on best practices and usage of Microsoft 365 workloads, including SharePoint, OneDrive, and Exchange
- Project Execution & Support Leading the execution of migration projects, troubleshooting complex issues, and collaborating with technical teams to resolve any obstacles or challenges during implementation
- Azure Projects Experience: Successfully executing Azure-based projects, including Azure AD integration Azure migration planning, and implementing Azure security solutions
- Followed ITIL v4 change enablement and service transition practices while planning and executing Azure and SharePoint migrations to minimize disruption to business services
Support Engineer (Office 365 Exchange, Teams, SharePoint) at Tech Mahindra - Allyis (2023-04 – 2024-07)
- Office 365 support engineer for exchange online
- SharePoint Administration: create, modify, and manage user accounts and permissions within SharePoint
- Microsoft Teams Administration: scheduling, hosting, and managing virtual meetings and webinars using Microsoft Teams
- OneDrive: configure, manage, and maintain OneDrive for Business environments, including user accounts, permissions, and settings
- DFM Tools: DFM tools, "Proficient in OneSupport and EU
- Expertise on Mail flow rules, Security and compliance center, anti-spam policies
- Exchange online protection configuration and management
- Using RAVE as a ticketing system to pick up and manage tickets for multiple LOB's
- Outlook configuration
- Slow outlook issues, profile management
- Mail flow issues such as setting up MX and cname records for the organization
- Queue management, managing ticket lifecycle, taking care of the escalations
- Applied ITIL v4 incident management principles to log, prioritize, and resolve tickets within SLA, ensuring timely restoration of Exchange and Teams services
Support Engineer (Office 365 Exchange) at Mindtree (Pune) (2022-08 – 2023-04)
- Office 365 support engineer for exchange online
- SharePoint Administration: creating and configuring site collections to meet the needs of different teams or projects
- Microsoft Teams Administration: real-time collaboration, including chat, video conferencing, and file sharing
- OneDrive: configure, manage, and maintain OneDrive for Business environments, including user accounts, permissions, and settings
- Working on AD attribute management, AD connect, metaverse, connector objects
- AD user management, Promoting Domain controller, adding device to a domain controller
- Expertise on Mail flow rules, Security and compliance center, anti-spam policies
- Exchange online protection configuration and management
- Using RAVE as a ticketing system to pick up and manage tickets for multiple LOB's
- Outlook configuration, MDM mobile device management
- Slow outlook issues, profile management
- Mail flow issues such as setting up MX and cname records for the organization
- Queue management, managing ticket lifecycle, taking care of the escalations
- Used ITIL v4 incident management and request fulfillment practices to manage the ticket lifecycle end-to-end and meet SLA commitments for Exchange and SharePoint support
Support Engineer (Office 365 Exchange Specific) at Concentrix (Gurgaon) (2021-01 – 2022-08)
- Office 365 support engineer for exchange online
- SharePoint Administration: create, modify, and manage user accounts and permissions within SharePoint
- Microsoft Teams Administration: scheduling, hosting, and managing virtual meetings and webinars using Microsoft Teams
- OneDrive: configure, manage, and maintain OneDrive for Business environments, including user accounts, permissions, and settings
- Working on AD attribute management, AD connect, metaverse, connector objects
- AD user management, Promoting Domain controller, adding device to a domain controller
- VMware provisioning, server installation and maintenance
- Expertise on Mail flow rules, Security and compliance center, anti-spam policies
- Exchange online protection configuration and management
- Using RAVE as a ticketing system to pick up and manage tickets for multiple LOB's
- Outlook configuration, MDM mobile device management
- Slow outlook issues, profile management
- Mail flow issues such as setting up MX and cname records for the organization
- Queue management, managing ticket lifecycle, taking care of the escalations
- Applied ITIL v4 incident management practices for logging, categorizing, and escalating tickets, ensuring quick restoration of service for end users
Process Advisor at Barclays Shared Services (2013-03 – 2014-10)
- Exchange mail flow and mailbox provisioning
- Mailbox maintenance, using email filtering tools such as reflection
- Using NICE Systems (NASDAQ: NICE) to take the next best action to Ensure Compliance
- Create and Share Reports for Premier Customer of Barclays
- Researched and resolved accounts payable discrepancies
- Maintained high levels of financial product and client knowledge
- Compiled financial reports pertaining to expenditure and profit and loss
- Applied ITIL-aligned incident and service request handling practices while managing mailbox provisioning, compliance checks, and reporting
Technical Support Specialist L1 at HCL Technologies (2011-09 – 2012-12)
- Active directory user management, creating user profile and sync in azure
- Remotely provided firewall, network, and server monitoring
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Exchange mail flow and mailbox provisioning
- SharePoint Administration: create, modify, and manage user accounts and permissions within SharePoint
- Microsoft Teams Administration: scheduling, hosting, and managing virtual meetings and webinars using Microsoft Teams
- OneDrive: configure, manage, and maintain OneDrive for Business environments, including user accounts, permissions, and settings
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Implemented company policies, technical procedures, and standards for preserving the integrity and Security of data, reports, and access
- Support includes set up and maintenance of equipment, troubleshooting computer problems, virus/check and removal, and management of personal websites and databases, training on company platforms and websites such as Dot Loop
- Applied foundational ITIL v4 incident management concepts to log, triage, and resolve first-level support tickets, escalating as per defined process
