Nitin Sorte

Customer-focused Technical Support Executive with experience in technical chat support, email support, troubleshooting, and customer issue resolution. Skilled in resolving software and system-related issues while delivering excellent customer service experiences. Strong communication, multitasking, and problem-solving abilities.

Technical Support Executive - Teleperformance Global Business Private Limited

(2024-06)

• Providing technical support through chat and email support channels.
• Troubleshooting software, application, and system-related issues.
• Managing customer interactions professionally while ensuring customer satisfaction.
• Documenting troubleshooting steps and resolutions accurately.

Customer Service Representative - ITCube Solutions Pvt. Ltd.

(2021-01 - 2021-08)

• Worked on inbound and outbound customer support processes.
• Performed quality checks for customer interactions and service standards.
• Assisted customers in resolving support-related concerns professionally.

Bachelor of Engineering - Computer Science Engineering - Rajiv Gandhi College of Engineering and Research Technology (2020)

Diploma - Information Technology - Bajaj Polytechnic (2017)

SSC - City Higher Secondary School (2012)