Nitin Sorte
Technical Support Executive | Email & Chat Support Specialist
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About
Customer-focused Technical Support Executive with experience in technical chat support, email support, troubleshooting, and customer issue resolution. Skilled in resolving software and system-related issues while delivering excellent customer service experiences. Strong communication, multitasking, and problem-solving abilities.
Experience
Technical Support Executive - Teleperformance Global Business Private Limited
(2024-06)
- Providing technical support through chat and email support channels.
- Troubleshooting software, application, and system-related issues.
- Managing customer interactions professionally while ensuring customer satisfaction.
- Documenting troubleshooting steps and resolutions accurately.
Customer Service Representative - ITCube Solutions Pvt. Ltd.
(2021-01 - 2021-08)
- Worked on inbound and outbound customer support processes.
- Performed quality checks for customer interactions and service standards.
- Assisted customers in resolving support-related concerns professionally.
Education
Bachelor of Engineering - Computer Science Engineering - Rajiv Gandhi College of Engineering and Research Technology (2020)
Diploma - Information Technology - Bajaj Polytechnic (2017)
SSC - City Higher Secondary School (2012)
