Nitish Pasayat
Technical Support Engineer
Talent
RaurkelaMember since September 26, 2026
Microsoft Dynamics 365Quick AssistMicrosoft 365Manual Testing
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Microsoft Dynamics 365Quick AssistMicrosoft 365Manual Testing
About
Microsoft Process
Experience
Technical Support Engineer at Teleperformance (2025-04 – Present)
Microsoft Process
- Diagnosed and resolved Windows OS and Microsoft 365 / Office application issues for global end users, maintaining a high first-contact resolution rate.
- Used Microsoft Quick Assist to remotely connect to user devices and troubleshoot deep-level system errors and configuration issues.
- Managed the full incident and ticket lifecycle in Microsoft Dynamics 365 (DFC tool), logging case notes and tracking tickets to stay within SLA targets.
- Guided users of varying technical skill through clear, step-by-step troubleshooting, resolving issues with minimal escalation.
- Followed security compliance and data privacy protocols while accessing and supporting user machines remotely.
Education
Bachelor of Technology in Electrical Engineering – GIET University (2020-08 – 2023-06)
Diploma in Electrical Engineering – SCTEVT, Odisha (2017-01 – 2020-12)
Skills
Technical Support Engineer
