Nitish Pasayat

Technical Support Engineer at Teleperformance (2025-04 – Present)

Diagnosed and resolved Windows OS and Microsoft 365 / Office application issues for global end users, maintaining a high first-contact resolution rate.
Used Microsoft Quick Assist to remotely connect to user devices and troubleshoot deep-level system errors and configuration issues.
Managed the full incident and ticket lifecycle in Microsoft Dynamics 365 (DFC tool), logging case notes and tracking tickets to stay within SLA targets.
Guided users of varying technical skill through clear, step-by-step troubleshooting, resolving issues with minimal escalation.
Followed security compliance and data privacy protocols while accessing and supporting user machines remotely.

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