Subject Matter Expert - Concentrix Daksh Services India Private Limited - Bangalore
(2026-02)
Department: Financial crime. Process: AML (Transaction Monitoring)
- Managed advanced and complex case management activities, overseeing projects end-to-end from research, development, and design through implementation and final operational stages.
- Ensured adherence to all applicable laws, regulations, rules, internal policies, and regulatory guidelines, maintaining high standards of compliance and risk management.
- Analyzed recurring errors, identified knowledge and process gaps, and monitored emerging financial crime trends to support continuous improvement and strengthen risk mitigation strategies.
- Partnered with Team Leaders, Quality, and Training teams to manage escalations, communicate process and policy updates, address knowledge gaps, and enhance overall process efficiency and effectiveness.
- Supported process optimization and operational excellence by identifying improvement opportunities and implementing corrective actions to minimize recurring issues and improve quality outcomes.
- Providing hands on for cases review to maintain 100% quality and accuracy.
Senior Representative - Concentrix Daksh Services India Private Limited - Bangalore
(2023-07 - 2026-02)
Department: Financial crime. Process: AML (Transaction Monitoring)
- Assist in ensuring ongoing due diligence efforts and KYC are maintained while identifying substantive changes to customer profiles
- Conduct comprehensive research investigations on transactions of individuals and entities.
- Monitoring transactions and spotting financial crime risks at a customer level and finding new trends/ patterns in order to collaborate with the product to improve the account security.
- Performing risk assessment of complex financial crime cases such as money laundering, Fraud & TF on high risk cases escalated from External resolutions/Legal/Complaints & AML.
- Managing and intermediating complaints cases with Financial Services and Markets Act institutions as FOS (Financial Ombudsman Service).
- Investigating ATO of user's account by scammers and transferring cases to relevant teams.
- Assist in conducting AML Screening/CDD reviews on prospects and new/existing customers in accordance with the Bank's policies and procedures.
- Support transactions monitoring of banking activity and report any concerns/suspicious activity report (SAR) and performing deep investigation on the Potential expose persons (PEP) accounts
Associate Content Analyst - London Stock Exchange Group
(2019-07 - 2021-03)
Department: Finance. Process: Fixed Income
- Establish reference data for all the fixed income instruments that is used by Investment Banking companies. (Markets – Eurobonds & African Continent)
- Sourcing of information, feeding it into database, performing research and analysis on the data.
- Research new and review existing sources to ensure that quality, timeliness, and automation are improved.
- Performing Benchmark and pricing rollover for bonds.
Associate Research Analyst - London Stock Exchange Group
(2018-08 - 2019-07)
Department: Risk & Compliance. Process: Know Your Clients
- Building entities reports as per client's requirements and KYC global policy standards.
- Performing ongoing customer Due Diligence on Corporate clients by Identifying and verifying sources.
- Conducting screenings for new and existing clients in order to meet the KYC requirements.
- Ensuring compliance report is met with all AML laws, regulations and guidelines.
- Identifying accounts for high risk or negative information using World-Check.
- Raising query to KMT or SME.
