Nivas Paps
Customer Service Officer
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About
To secure a challenging position in the banking sector where I can utilize my 2+ years of experience in cash handling and customer service. Committed to providing excellent financial services and contributing to the organization's growth through accuracy and strong interpersonal skills
Experience
Customer Service Officer - Equitas Small Finance Bank
(2023-05 - 2025-09)
Managing end to end banking operations, including Cash handling, Vault management, loan disbursement, Maintaining registers, Petty cash, resolving customer queries by raising service tickets and customer KYC update in CRM tools, ensuring efficient operational workflow.
Associate - State Bank of India (Credit Card Dept.)
(2022-08 - 2023-03)
Handled end to end credit card processing, from customer sourcing to application filling, Responsible for explaining card benefits, and assisting walk–in customers at the branch with card-related queries or closures.
Education
BBA - Krishnasamy college of science, arts & management for Women, Cuddalore (2022)
HSC - St, Anne's girls higher secondary school, Cuddalore (2019)
SSLC - Lakshmi Matriculation School, Cuddalore (2017)
