Noopur Bajpai

Bilingual customer service and medical interpretation specialist with over 5 years of experience enhancing patient-provider communication and delivering exceptional client support. Proficient in English and Gujarati, with a strong command of medical terminology and cultural nuances. Demonstrate commitment to industry standards and confidentiality protocols.

Recognized for active listening, empathy, and conflict resolution skills, ensuring accurate, culturally sensitive healthcare communication and high customer satisfaction.

Associate at Wipro BPO (2004-10 – 2005-11)

I was in an Inbound Medical Insurance (UHG) process. I was taking calls from USA and imparted information about patient's benefits, claim status, and other policy details to the Doctors and other medical professionals.

Process Specialist at Motif BPO (2008-09 – 2010-12)

I was working for eBay UK website non voice process in Motif, now it is known as TTEC. I used to handle proactive work wherein I had to scan the listings posted on the website and make sure that they are in compliance with the eBay's policies. If not, I had to remove the listings from the site. I also did reactive work like replying member's emails, mainly when they did not understand the policies and corrections they needed to make.

Executive at Zomato (2021-07 – 2021-12)

I was taking live chats from Zomato customers from all over the India and help them with their queries like Poor Quality, Delay and Merchant Escalations. It was a blended process.

ERC Sr. Associate at Amazon (2022-02 – 2022-08)

I was working for Amazon employees from USA where I used to deal with their queries regarding Payment, Timecard corrections, Leaves Policies and other HR related issues. Later shifted to India ERC.

Medical Interpreter at Future group translation (2024-09 – 2026-01)

I was doing Audio and Video medical interpretation calls for an American company.

Medical Interpreter at Lango (2026-01 – 2026-03)

I was doing OPI and VRI calls for USA company. My target language was Gujarati.

Post Graduate Programme in Mass Media – Mumbai Educational Trust (2005 – 2007-05)

Bachelor of Arts in English Literature – L.D. Arts College (1996 – 1999-06)