Noor Sharma

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Customer Experience Specialist at Taskus (2024-10 – Present)

Specialist responsible for maintaining product knowledge and delivering personalized customer service.

• Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
• Provided personalized service, anticipating customer needs and offering tailored resolutions.
• Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.

Customer Relations Specialist at Alorica (2022-03 – 2023-01)

Specialist handling customer complaints, queries, and billing issues with focus on satisfaction.

• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Maintained high satisfaction rating with customers by providing exceptional service and support.
• Consulted with customers to resolve service and billing issues.

Technical Support Representative at Concentrix (2020-07 – 2021-07)

Representative providing technical support to customers via multiple channels.

• Handled customer service issues by providing guidance or escalating for advanced support.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Served as first point of contact for incoming technical service calls and emails.

Customer Service Representative at Teleperformance (2019-03 – 2020-02)

Representative providing frontline customer support and handling service transactions.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

High School in Humanities – Banyan Tree School (2017-05)