Rohit Katyal

Motivated and hardworking professional with experience in customer service and process-based environments, including the Apple process at Teleperformance and the eCloud Xfinity process. Strong communication and interpersonal skills with the ability to interact confidently with customers, understand requirements, and resolve queries effectively. Seeking a growth-oriented opportunity where I can utilize my communication, customer-handling, and problem-solving abilities.

Passionate about videography with hands-on experience in multiple creative projects.

Contractual Employee at Teleperformance

• Handled customer interactions and provided support for the Apple process.
• Communicated with customers professionally and effectively.
• Understood customer concerns and worked toward appropriate resolutions.
• Followed process guidelines and maintained professional communication standards.
• Developed customer-handling, problem-solving, and teamwork skills.

Customer Support / Process Associate at eCloud Xfinity Process

• Handled customer queries and provided appropriate assistance.
• Communicated clearly with customers and understood their requirements.
• Worked according to process guidelines and quality standards.
• Developed strong customer-handling and communication skills.

Bachelor of Computer Applications in Computer Applications – Indira Gandhi University

Class XII – NIOS (National Institute of Open Schooling)

Class X – CBSE Board