Omi Chauhan

Results-driven EDP & IT Manager with 11+ years of progressive leadership across enterprise IT infrastructure, Electronic Data Processing (EDP), SAP/ custom ERP Implementation, and multi-tier IT service delivery. Proven track record in orchestrating large-scale network rollouts, firewall security hardening (Palo Alto, FortiGate, Sophos), hybrid server infrastructure (Windows Server 2012-2022, Azure, Active Directory replication, HCI), and comprehensive asset procurement. Adept at driving operational cost optimization, IT policy/SOP compliance, vendor SLAs, and delivering automated tools that enhance cross-departmental productivity.

EDP / IT Manager - Meghdoot Textile Private Limited - Surat

(2026-01)

Lead end-to-end entire corporate IT infrastructure, electronic data processing, network security, ERP systems, and IT governance.

• Network & Firewall Hardening: Re-engineered enterprise network infrastructure to eradicate latency, configured next-gen firewalls, optimized ACLs, and deployed endpoint security protocols preventing malware/ransomware risks.
• Digital Process Automation: Engineered and rolled out customized in-house utilities including Task Management Tool, CatLog & Stock Location Tracker, KYC Verification Portal, and Daily Inventory Tracking sheet.
• ERP & Server Systems: Configured Auto-Login and access policies for corporate Tally Server; oversaw enterprise ERP data migrations and led physical stock count reconciliations against database metrics.
• IT Governance & Helpdesk: Formulated standard operating procedures (SOPs), structured comprehensive corporate IT security policies, and instituted internal ticket management with rigorous SLA monitoring.
• Managed Windows Server infrastructure (AD, DNS, DHCP, patch management) and ESXi backup, restore, and VM connectivity.
• Led the end-to-end development and implementation of custom ERP system aligning it with specific business workflows. Oversaw data migration from legacy system.
• Train 100+ end users for smooth adoption.

Senior Desktop Support Engineer - Tata Consultancy Services (TCS) - Surat

(2025-02 - 2025-12)

Delivered enterprise L1/L2 desktop, network, and infrastructure support across corporate enterprise users via ServiceNow.

• SLA Delivery & Incident Mgmt: Resolved critical user incidents adhering strictly to ITIL-aligned SLAs; managed user permissions, groups, and licenses across Microsoft Office 365 and proprietary Diamond suite applications.
• Server & Network Support: Configured and audited Palo Alto firewalls, Cisco routers, and Aruba switches; managed Domain Users & Groups in Windows Server environments and provisioned enterprise VPNs.
• Data Center Operations: Directed automated DC, ADC, and DR-ADC replication jobs; scheduled vulnerability remediation and security patch rollouts using Microsoft SCCM.

Senior IT Executive - Big Basket (TATA Enterprise Ltd.) - Surat

(2021-06 - 2025-02)

Spearheaded IT operations, network rollouts, server infrastructure, and vendor procurement across multiple warehouse facilities.

• Network Rollouts & Security: Designed and deployed network architecture for upcoming branch facilities; installed and maintained FortiGate firewalls, Nirad routers, Aruba/Cisco switches, and Wireless Access Points.
• Server & Cloud Administration: Administered Active Directory domain replication (DC/ADC/DR-ADC), Group Policies, and user permissions; provisioned virtual resources and monitoring inside Microsoft Azure.
• L1/L2/L3 IT Support & Endpoint Protection: Managed incident lifecycle in JIRA and MYMCS portals; administered CrowdStrike Falcon antivirus agents, Handheld Devices (HHD), POS systems, and SAP/Custom ERP support.
• Procurement & Vendor Management: Spearheaded ISP vendor negotiations, SLA benchmarking, IT hardware purchasing, and hardware asset audits, achieving operational cost reduction.

Senior Technical Engineer - Reliance Retail Ltd., Surat (Quess Corp Limited) - Surat

(2018-07 - 2021-06)

• HCI & Server Systems: Executed daily system administration on Hyper-Converged Infrastructure (HCI) and High-Availability clusters; administered MS SQL Server databases and executed robust data backup and DR recovery drills.
• Retail Systems & Application Support: Deployed and maintained Point of Sale (POS) terminals, digital weighing scales, network barcode printers (HP, TSC, TVS), and biometric access machines; provided Tier-2 SAP application support.
• Vendor & AMC Management: Partnered with OEMs and suppliers for hardware warranties, maintenance contracts, and daily call log SLA reporting.

Field Engineer - AGS Transact Technologies Ltd., Surat (Planman H R PVT LTD) - Surat

(2016-01 - 2017-05)

• Provided second-line maintenance (SLM) technical support for enterprise hardware; executed module replacements, diagnostics, and system updates strictly within target Turnaround Time (TAT) and customer SLAs.

Assistant Technical Manager - Pratap Technocrats Pvt. Ltd. - Surat

(2014-07 - 2015-12)

• Maintained telecommunication infrastructure uptime adhering to Master Service Agreements (MSA); oversaw battery bank health, SMPS preventive maintenance, and power management to curb operating costs.

PGDCA - Computer Applications - VNSGU (2018)

B.E. - Electronics & Communications - GTU (2014)

H.S.C. - 12th Science - Shardayatan School

S.S.C. - 10th