Technical Support Engineer - Motwane Manufacturing Company Pvt Ltd. - India
(2025-06)
- Plan, manage, and execute the installation, commissioning, and servicing of X-ray baggage scanner machines across customer locations.
- Lead and supervise a team of service engineers and technicians to ensure timely and efficient execution of installation, maintenance, and repair activities.
- Perform preventive and corrective maintenance to maximize equipment reliability, availability, and operational uptime.
- Monitor machine performance after installation and resolve technical issues to ensure optimal system functionality.
- Diagnose and troubleshoot electrical, electronic, mechanical, software, and communication-related faults in X-ray baggage scanner systems.
- Coordinate with production, logistics, and dispatch teams to ensure timely delivery, installation, and commissioning of equipment.
- Conduct factory acceptance tests (FAT), pre-dispatch inspections, and system performance testing to ensure compliance with quality standards.
- Support software upgrades, firmware updates, system calibration, and integration with security management systems.
- Develop and implement preventive maintenance schedules, Annual Maintenance Contracts (AMC), and service improvement initiatives.
- Analyse recurring equipment failures, perform root cause analysis (RCA), and recommend corrective and preventive actions (CAPA).
- Manage customer interactions, address service requests and complaints, and ensure prompt resolution while maintaining high customer satisfaction.
- Provide technical support, product demonstrations, operational training, and guidance to customers and end users.
- Prepare and maintain installation reports, commissioning records, service reports, performance certificates, maintenance logs, and customer feedback documentation.
- Ensure compliance with company quality standards, safety procedures, radiation safety regulations, and applicable statutory requirements.
- Manage service budgets, monitor operational expenses, and optimize manpower, tools, and resource utilization.
- Plan and maintain spare parts inventory, coordinate warranty support, and ensure the availability of critical service components.
- Prepare periodic service performance reports, monitor team productivity, and recommend process improvements to enhance service efficiency.
- Travel extensively to customer sites for installations, inspections, preventive maintenance, emergency breakdown support, and technical assistance as required.
Engineer - Vivify Technocrats - India
(2021-01 - 2025-01)
- Installed, commissioned, and maintained Smiths Detection security screening systems at Rajiv Gandhi International Airport, Hyderabad.
- Performed preventive and corrective maintenance on ATRS (Automatic Tray Return System), X-ray baggage scanner systems, Analyst Workstations, conventional X-ray machines, ETDs (Ionscan 500DT), EVDs (Sabre 4000/5000), and Walk-Through Metal Detectors (WTMDs).
- Diagnosed and resolved electrical, electronic, mechanical, and software-related faults to ensure maximum equipment uptime and operational efficiency.
- Retrieved and monitored baggage screening data through the Host Management Console (HMC) for system performance analysis and reporting.
- Updated preventive maintenance (PM) and corrective maintenance (CM) work orders using the Work Order (WO) management system.
- Maintained accurate service documentation, including installation reports, maintenance records, work orders, and equipment service history.
- Managed spare parts inventory and updated daily material stock records using Microsoft Excel to ensure component availability.
- Coordinated with airport operations, security personnel, and technical teams to minimize downtime and ensure uninterrupted screening operations.
Technology services Engineer - Qatar Airways - Doha
(2019-09 - 2020-07)
- Installed, commissioned, and maintained airport security screening systems at Hamad International Airport, including X-ray baggage scanner machines, ETDs (Ionscan 500DT), EVDs (Sabre 4000/5000), body scanners, Walk-Through Metal Detectors (WTMDs), speed gates, and Saffron Morpho Itemiser-3 systems.
- Performed preventive and corrective maintenance to ensure maximum system availability and compliance with airport operational requirements.
- Monitored and supported critical voice communication systems, including Radio Dispatch System (RDS) and Voice Communication System (VCS), ensuring uninterrupted communication services.
- Coordinated the installation, testing, commissioning, and operational verification of radio communication systems in vehicles and base stations.
- Logged, tracked, and resolved service incidents by raising fault tickets and Requests for Change (RFC) for system upgrades, modifications, and maintenance activities.
- Diagnosed and resolved hardware, software, and network-related issues to minimize system downtime and maintain operational continuity.
- Conducted technical review meetings with OEMs, vendors, and contractors to evaluate system performance, discuss service improvements, and implement new technical requirements.
- Managed service contracts by preparing, reviewing, updating, and maintaining contract documentation while ensuring timely renewals to prevent operational disruptions.
- Prepared department invoices, verified supporting documentation, obtained management approvals, and coordinated with vendors for timely processing.
- Maintained accurate records of contract and non-contract equipment, ensuring asset information, maintenance schedules, and service documentation remained current.
- Provided desktop and end-user technical support by troubleshooting hardware, software, operating system, and network issues for airport personnel.
- Coordinated with airport operations, security teams, and external vendors to ensure compliance with quality standards, safety regulations, and service level agreements (SLAs).
- Prepared technical reports, maintenance records, service documentation, and performance updates to support operational planning and management reporting.
General Foreman - Safari company - Jeddah
(2017-05 - 2019-05)
- Installation and maintenance of all smith's detection security equipment's in King Abdul Aziz International Airport (South and North Terminal) such as X-ray baggage scanner machines (Inline and standalone), ETD's (Ionscan 500DT), EVD'S (Sabre 4000/5000), WTMD's, and also Saffron Morpho Itemiser-3.
- Updating PM and CM reports
- Inform the supervisor after resolve the issues.
Junior Engineer - ANI Instrument's Pvt Ltd - India
(2015-08 - 2017-05)
- Installation and maintenance of all smith's detection security equipment's in Rajiv Gandhi International Airport such as X-ray baggage scanner machines, ETD's (Ionscan 500DT), EVD'S (Sabre 4000/5000), WTMD's in airports, ports, hotels and MNC companies.
Service Engineer - Viceroy Engineering - India
(2013-11 - 2015-07)
- Installation and maintenance of all smith's detection security equipment's in Rajiv Gandhi International Airport such as X-ray baggage scanner machines, ETD's (Ionscan 500DT), EVD's (Sabre 4000/5000), WTMD's in International airports, ports, hotels and MNC companies.
Site engineer - Kelly services Pvt Ltd - India
(2010-10 - 2011-11)
- Supervising MEP systems in the construction buildings.
Site engineer - Hawk security services Pvt Ltd - India
(2008-07 - 2010-09)
- Supervising MEP systems and also instructing safety principles to workers.
