Chief – Facilities & Guest Relations - WORLD TRADE CENTER – MUMBAI & JAIPUR - Mumbai, India
(2026-01)
- Lead facilities administration and daily operations for Mumbai and Jaipur offices, ensuring uninterrupted business operations
- Manage vendors and service providers, monitor SLAs, and ensure quality, cost control, and timely service delivery
- Handle tenant relations and customer service, addressing concerns and resolving operational issues efficiently
- Oversee space planning, facilities operations, and infrastructure maintenance across office locations
- Ensure compliance with statutory regulations, internal policies, audits, and documentation
- Prepare and manage facility budgets, implementing cost-control and optimization initiatives
- Coordinate and supervise facilities, administration, and support teams for smooth day-to-day functioning and Events
- Oversee contract labour and manpower management across Civil, Plumbing, Electrical, HVAC, STP, and Fire departments
- Strengthening office and facilities administration processes through standard operating procedures and reporting
Senior Associate – Terminal & Facility Operations - MUMBAI INTERNATIONAL AIRPORT LIMITED - ADANI - Mumbai, India
(2024-03 - 2026-01)
- Supervised airport-wide facility functions, ensuring seamless operation of safety, security, and utility infrastructure in a 24/7 environment
- Coordinated with internal departments, law enforcement (CISF), engineering units, and vendors to maintain smooth service delivery
- Conducted regular inspections, mock drills, and evacuation exercises as part of emergency preparedness programs
- Maintained compliance with national aviation standards and service-level agreements, ensuring safety and quality benchmarks were met
- Prepared daily operational reports and supported monthly compliance and audit documentation
Senior Associate – Guest Relations & Protocol Services - MUMBAI INTERNATIONAL AIRPORT LIMITED - ADANI - Mumbai, India
(2020-03 - 2024-10)
- Handled high-security movements of Ministers, MPs, MLAs, senior bureaucrats', diplomats, and consular representatives
- Acted as a key liaison between government bodies, airport officials, and internal teams to ensure secure and VVIP transit
- Delivered discreet, personalized services under strict timelines and protocols
- Managed administrative tasks including movement logs, service requests, and monthly reporting for high-level movements
Senior Executive – Pranaam Services (Meet & Greet) - Mumbai International Airport Pvt. Ltd. (GVK) - Mumbai, India
(2014-05 - 2020-03)
- Managed operations and staffing for premium hospitality services during high-traffic periods
- Trained new team members in grooming, etiquette, and guest interaction protocols
- Supported arrivals and departures of foreign dignitaries and diplomats, maintaining protocol and discretion
Management Coordinator - Dwarka Milk & Milk Products Pvt. Ltd. - Mumbai, India
(2010-04 - 2013-06)
- Supported senior management in administrative scheduling, travel arrangements, and document handling
- Handled vendor negotiations and organized logistics for internal and external meetings
- Maintained confidential records, ensured smooth communication flow, and assisted in client service initiatives
Aviation Customer Service & VIP Handling - Jet Airways & Kingfisher Airlines - Mumbai, India
(2007-07 - 2010-03)
- Delivered high-touch hospitality and guest relations to elite passengers and VVIP clientele, including foreign diplomats and high-ranking bureaucrats
- Coordinated closely with operations and security teams to ensure protocol-aligned service delivery for government and consular passengers
