Pallavi Govil

Healthcare Business Analyst with 2.5+ years of experience in healthcare IT implementation, business analysis, and healthcare operations. Skilled in requirements analysis, HIS/PACS implementation, UAT, stakeholder management, data analysis, and management reporting. Experienced in translating business requirements into effective solutions and actionable insights across healthcare environments.

Senior Executive - HCL Healthcare

(2025-11)

• Manage provider network operations: onboarding, empanelment, activation, and data management across multiple corporate accounts.
• Analyse provider and service-level data to support network planning, operational reporting, and strategic decision-making.
• Prepare MIS dashboards, reviews, and management presentations for CEO and senior leadership.
• Manage end-to-end invoice processing, reconciliation, and stakeholder coordination to ensure TAT adherence.
• Support healthcare service expansion across diagnostics, hospitals, OPD, telemedicine, and additional services.

Business Analyst - Triotree Technologies Pvt. Ltd.

(2024-02 - 2025-09)

• Led client-facing healthcare IT implementation projects, supporting requirement analysis, process understanding, documentation, and solution design
• Coordinated integration, UAT, and testing activities across healthcare facilities, ensuring timely and quality delivery.
• Delivered PACS integration using Mirth Connect, supporting interoperability between clinical systems.
• UNDP eHealth Implementation (Mauritius): Supported government healthcare facility rollout as Business Analyst and eHealth Trainer.

Assistant Researcher - Indian Council of Medical Research

(2023-04 - 2023-07)

• Coordinated project activities at community level; facilitated focus group discussions for public health insights
• Designed IEC materials for digital dissemination; collaborated with ASHA workers on grassroots digital health interventions

PGDM - Hospital and Healthcare Management - IIHMR, Delhi (2024)

Bachelor of Science - BSc - MJPRU (2022)