Pandi Naveen

Senior IAM Operations Engineer with 4+ years managing Microsoft Entra ID (Azure AD) services in high-availability, compliance-driven environments. Proven track record leading resolution of complex Conditional Access, MFA, and identity incidents, driving operational procedures and documentation, and acting as an escalation point for high-impact IAM issues. Skilled in system health monitoring, capacity planning, access reviews, and automation to improve reliability and reduce manual workload.

Experienced mentoring junior analysts and coordinating with security and IT teams to align IAM operations with compliance standards and best practices. AZ-104 and AZ-900 certified, with SC-300 (Identity and Access Administrator) training, and hands-on delivery within structured ITSM/ITIL environments.

Software Engineer (IAM Operations) - Wipro Technologies

(2022-04)

• Oversee day-to-day operational management of Azure AD/Entra ID services, ensuring high availability, reliability, and performance across a structured managed-services engagement.
• Lead resolution of complex Conditional Access and MFA incidents, providing expert support, root-cause analysis, and post-change verification to optimize policy effectiveness.
• Develop, maintain, and enforce operational procedures and documentation for Azure AD management, including exception/bypass handling with full audit traceability.
• Manage MFA operations end-to-end — onboarding, authentication troubleshooting, lockout resolution — and administer Conditional Access, MFA, and PIM features to strengthen identity security posture.
• Perform regular system health checks, monitor Azure AD performance, and support capacity planning to sustain service reliability.
• Coordinate with IT and security teams to ensure IAM operations align with security policies and compliance standards; conduct operational reviews and audits to identify and remediate gaps.
• Handle high-volume L2/L3 IAM incidents, service requests, and changes in ServiceNow within an ITIL-aligned ITSM environment, consistently meeting SLA targets.
• Collaborate with IAM engineering and architecture teams to support implementation of Azure AD solutions, transitioning new features into production with operational readiness.
• Implement and configure Enterprise SSO integrations (SAML 2.0, OAuth 2.0, OIDC) and manage Enterprise Applications, App Registrations, API Permissions, and Claims Mapping Policies.
• Analyze identity risk signals and device compliance data (Microsoft Intune) to strengthen Conditional Access enforcement and reduce access risk.
• Support Hybrid Identity infrastructure via Microsoft Entra Connect and administer Active Directory Domain Services (Users, Groups, OUs, GPOs) including domain controller lifecycle management.
• Develop PowerShell automation for user management, reporting, and bulk identity administration tasks, driving process improvement and reducing manual workload.
• Contribute to mentoring and knowledge-sharing within the team, supporting onboarding of application owners and stakeholders on secure, compliant authentication practices.

Bachelor of Technology - Electronics and Communication Engineering - JNTU College of Engineering, Pulivendula, Andhra Pradesh (2018 - 2022)