Umar Dudekula

IAM Analyst with 3+ years of hands-on experience in Identity&Access Management, specializing in Azure AD / Microsoft Entra ID B2B guest lifecycle management, Identity Governance&Administration (IGA) via Saviynt, and Identity Lifecycle (Joiner-Mover-Leaver) processes. Skilled in access reviews, certifications, orphan account remediation, and MFA support, with foundational knowledge of SSO protocols (SAML, OAuth, OIDC). Reduced ticket volume by 60% root cause analysis and process automation.

Seeking to leverage IAM expertise in identity security, access governance, and compliance-driven environments.

IAM Analyst - HCL Technologies Ltd. - UK-based Oil&Gas Company

(2023-03)

• Managed end-to-end Azure AD B2B guest lifecycle — onboarding, provisioning, and deprovisioning of external/guest identities.
• Executed Joiner-Mover-Leaver (JML) identity lifecycle processes ensuring timely access changes aligned with HR and policy triggers.
• Performed cleanup of dormant and unredeemed guest accounts and remediated orphaned group ownerships to reduce identity sprawl and security risk.
• Coordinated with business stakeholders for access approvals, periodic access certifications, and validation reviews to maintain compliance with least-privilege principles.
• Provided support for MFA-related issues, ensuring secure and uninterrupted authentication access for end users.
• Applied foundational knowledge of SSO protocols (SAML, OAuth, OIDC) including tokens, assertions, and identity validation workflows for authentication troubleshooting.
• Monitored authentication activity and anomalies using Azure AD Sign-in Logs and Audit Logs.
• Performed identity reconciliation between Azure AD and Saviynt to ensure data consistency across IAM systems.
• Identified and resolved identity status mismatches and EA6 reconciliation errors, supporting accurate access governance reporting.
• Supported access governance workflows and ongoing identity cleanup activities within the IGA platform.
• Reduced ticket volume by 60% through root cause analysis (RCA) and process improvement initiatives.
• Used KQL (Kusto Query Language) to analyze Azure AD Sign-in and Audit Logs for proactive monitoring and troubleshooting.
• Investigated V2 API issues, middleware errors, and service failures; collaborated with cross-functional engineering teams for resolution.
• Prepared reports on ticket trends and performance metrics, identifying recurring issues to drive process improvements.

Bachelor of Computer Applications - Computer Applications - Amity University, Noida (2023-07 - 2026-07)