Pankaj Bagade

Results-driven and strategic Zonal Collection Manager with extensive experience in managing unsecured and secured portfolios, including Personal Loans, Business Loans, Credit Cards, Digital Lending, and Home Loans. Proven ability to develop and implement effective collection strategies, optimize agency channel performance, and lead high-performing teams to consistently exceed targets. Adept at negotiation, data analytics, process improvement, and ensuring strict adherence to compliance and regulatory guidelines.

Seeking to leverage a strong track record of driving revenue recovery and operational efficiency to contribute to organizational success.

ZONAL COLLECTION MNAGER - AGENCY CHANNEL at SI CREVA CAPITAL SERVICES PVT. LTD (2024-11 – Present)

PRODUCT:- DIGITAL PERSONAL LOAN

• Developed and executed innovative collection strategies for the agency channel, achieving a Rate of Recovery (ROR) of 1.10 % - 1.20% on a ₹1100 Cr portfolio within one year.
• Managed a network of over 120 vendors PAN India, consistently exceeding Service Level Agreements (SLAs) and reducing operational costs by 15% through strategic negotiation and performance monitoring.
• Ensured strict adherence to company code of conduct and regulatory guidelines, maintaining a 0% non-compliance rate across all collection activities.
• Successfully resolved an average of 95% of disputed amounts with vendors, preserving positive partnerships and minimizing financial impact.
• Led and mentored a team of collection managers, fostering a high-performance culture that consistently exceeded individual and team targets by an average of 10% through targeted coaching and performance management.
• Provided clear, actionable guidelines and comprehensive training to managers and agencies on effective collection techniques and compliance procedures, resulting in a 20% improvement in overall collection efficiency.

Zonal Collection Manager - West at ONE MOBIKWIK SYSTEMS PVT. LTD (2024-02 – 2024-09)

PRODUCT:- DIGITAL PERSONAL LOAN

• Developed and executed data-driven allocation strategies to optimize vendor performance and maximize collection rates across the Western region.
• Cultivated and managed strong vendor relationships, ensuring consistent adherence to the company's code of conduct and robust compliance processes.
• Proactively resolved vendor billing issues, minimizing financial impact and maintaining strong, collaborative partnerships.
• Led and mentored collection teams to achieve and consistently surpass established performance targets through strategic guidance and support.
• Provided clear guidelines and comprehensive training to managers and agencies on effective collection techniques and evolving regulatory requirements.

AVP - COLLECTION - MUMBAI at Zip Loan ( Blue Jay Finlease Ltd.) / StrideOne Fintree Pvt.Ltd (2022-11 – 2024-12)

PRODUCT:- PERSONAL LOAN, B2B COLLECTION FOR THIRD PRTY

• Spearheaded unsecured business loan collection efforts for early and hard buckets in Maharashtra & MP, effectively leveraging digital payment gateways to streamline processes and accelerate recovery.
• Implemented a performance-based incentive structure that significantly increased collection rates and accelerated account rollbacks.
• Managed both in-house collection teams and external collection agencies, optimizing resource allocation for maximum efficiency and cost-effectiveness.
• Utilized legal tools such as Section 138, Lok-Adalat, and Section 17 arbitration to enhance collection effectiveness, particularly for high-value and complex cases.
• Conducted on-site visits for critical high-value cases to facilitate direct resolution and maximize recovery outcomes.

AVP COLLECTION - WEST at Gromor Finance Pvt. Ltd (2021-11 – 2022-12)

PRODUCT:- UNSECURED BUSINESS LOAN

• Managed unsecured business loan collection for early and hard buckets in Maharashtra and MP, overseeing both inhouse and agency collection teams for comprehensive coverage.
• Directed a team of 2 managers and 28 field executives within the in-house collection unit, driving performance and adherence to targets.
• Managed a team of 4 tele-callers and 11 field executives within the agency collection unit, ensuring efficient operational execution.
• Effectively utilized legal tools such as Section 138, Lok-Adalat, and Section 17 arbitration to improve collection outcomes and resolve challenging cases.
• Conducted strategic site visits for high-value cases to drive resolution and enhance recovery efforts.

RGIONAL COLLECTION MANAGER at DHANI LOANS AND SERVICES LTD (2019-09 – 2021-09)

PRODUCT:- DIGITAL LOAN

• Managed a ₹30+ Cr portfolio for Personal Loans of Indiabulls Dhani across Mumbai, Nashik & Nagpur, ensuring consistent recovery performance.
• Led a team of 2 Area Collection Managers, 5 Managers, and 10 Team Leaders, overseeing 80 Field Officers to achieve regional collection objectives.
• Consistently achieved desired goals for 180+ recovery portfolios by leveraging legal tools such as Section 138, Section 17, and Arbitration.
• Implemented regular, constructive feedback mechanisms to track team performance and ensure alignment with critical collection objectives.

LOCATION MANAGER at HEM DEBT MANAGEMENT TEAM (2018-07 – 2019-08)

• Managed ICICI Bank Home Loan portfolios (Bkt-1, Referral, Write-Offs) for Nashik and spoke locations, handling portfolios up to ₹40-50 Cr.
• Oversaw Bajaj Auto Bkt-1 portfolio with over 1200 cases, achieving a 95% resolution rate through effective management and strategy.

City Manager at HDFC Bank Pvt. Ltd (2007-07 – 2018-02)

PRODUCT:- CREDIT CARD

• Oversaw recovery operations in Nasik, Ahemadnagar, Akola, Amravati, Sangamner, Pimpalgaon, Jalgaon & Bhusawal, managing a team of 12 tele-callers.
• Managed all operational aspects and escalations, ensuring efficient and effective recovery processes across multiple locations.
• Managed legal filings including Section 138/420, execution of warrants, pre-litigation camps, Lok-Adalat, and Conciliation to drive case resolution.
• Implemented comprehensive strategies including field visitation, skip tracing, and settlement offers to significantly increase collection rates.
• Conducted regular follow-ups with agencies and managers to meticulously track cases and verify payments, ensuring data accuracy and timely resolution.

Sr. Executive Payment Assistance at GE Capital Business Process Management Services Pvt. Ltd (2004-12 – 2007-06)

PRODUCT:- CREDIT CARD / CASH CARD

• Managed agency relationships as an Executive Payment Assistant within the Collection Department, fostering productive partnerships.
• Handled diverse portfolios including GE CASH CARD (60+ accounts) and SBI CARD, demonstrating adaptability and broad product knowledge.
• Managed a team comprising 26 collectors, 3 area supervisors, and 20 tele-callers, ensuring effective team performance and coverage.
• Managed portfolios for 60, 120, and 150 Days Past Due (DPD) for STATE BANK OF INDIA CREDIT CARD HOLDERS, implementing targeted recovery strategies.

B.COM in ACCOUNTS – KTHM COLLEGE, PUNE UNIVERSITY