Pankaj Barya
Operations Manager / Branch Manager Professional
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About
Experienced Operations and Team Management professional with 14+ years of overall experience in branch operations, customer handling, team supervision, sales coordination, reporting, and operational management. Currently working as TAS Supervisor managing telecalling operations, customer coordination, operational reporting, and team productivity. Strong ability in branch handling, operations monitoring, customer relationship management, staff coordination, and business support activities.
Seeking opportunities as Operations Manager or Branch Manager in reputed organizations.
Experience
TAS Supervisor (ASE Post) at Touchstone Services Pvt. Ltd. (2022-01 – Present)
- Managing telecalling operations and daily workflow.
- Monitoring team productivity and operational performance.
- Handling customer coordination and issue resolution.
- Maintaining reports and operational records using Excel.
- Training and guiding team members for process improvement.
- Supporting operational and sales-related activities.
Branch Incharge at Touchstone Services Pvt. Ltd. (2017-01 – 2021-12)
- Managed complete branch operations and staff coordination.
- Ensured smooth day-to-day operational activities.
- Handled customer support and branch administration.
- Maintained operational records and reports.
- Supported management in operational planning and execution.
Transaction Assistant at Sub-K Basix I-Transaction (2015-01 – 2016-12)
- Handled transaction processing and operational support.
- Maintained records and ensured operational accuracy.
- Supported customer service activities.
Computer Operator / Team Leader (2011-01 – 2014-12)
- Managed operational and data entry activities.
- Coordinated workflow and reporting tasks.
- Handled team support and daily operational records.
Education
Bachelor of Commerce in B.Com (2015-12)
