Fleet Operation Manager (FOM) - Zomato (Eternal) - Mumbai
(2024-09-01 - 2026-06-01)
- Onboard the restaurant partner and provide the training to them which help us to expand the market and grow the orders.
- Reducing the bad orders to improve the customer experience and for this I provide the training to the defaulter delivery partners/restaurant partners.
- Reducing the handshake time of orders to deliver the food on time at Customer doorstep.
- Identifying the POI (point of interest) to know the address type and POI help us to for the perfect delivery experience.
- Launch the Express/Quick Fleet (Food delivery in 15 minutes) in Bandra West Locality of Mumbai city in December 2024.
- Help the city team to launch the Circle feature to restrict the delivery radius within 3-4km for Low speed EV DPs.
- RCA on fraud cases with POA.
- Caught ₹65 Lakhs fraud due to Product & SOP loophole and FIR filled against fraudsters.
- Help the Central Quality team to update the Quality parameter SOP to identify the Restaurant level and driver level frauds to prevent the losses.
- Helped the product team to changes in the riders app such as Order ID visibility, Customer Address visibility which help us to reduce the order level fraud from 0.9% to 0.3%.
Fleet Operation Lead (FOL) - Zomato (Eternal) - Bandra & Santacruz, Mumbai
(2023-05-04 - 2024-08-31)
- Managed last-mile operations at Bandra & Santacruz locality with 1800+ delivery partners, ensuring smooth daily execution. Coordinated with logistics, tech, and support teams to resolve real-time issues, improving efficiency by 20%.
- Capacity Planning for the zone gig workers.
- Control & reduce the SL (Silence Loss) <5% in the zone.
- Onboard the new riders and provide the trainings as well as become helping hand till 50 Orders.
- Tracking the competition trend like Incentives, JB/RB, product level changes.
- Resolving the riders issue such as account disabled/termination, payout issue, denial/cancellation/FND etc.
- Identify the Joining/referral bonus Fraud for newly Onboarded DPs.
- Launch & Grow the EV fleet in Bandra West with the help of EV Vendors Yulu, Stella and currently 70% fleet in Bandra West is EV fleet.
- Launch the Zomato Premium fleet in Mumbai (April 2024).
- Be a part of the event featured over 4,300 delivery partners trained in CPR and emergency response, aiming to equip them as 'Emergency Heroes' to assist with roadside accidents in June 2024 at Goregaon Nesco, Mumbai
Greenlight Expert (Associate) - Uber India - India
(2022-03-07 - 2023-04-04)
- Help the driver's to onboarding process & provide the training.
- Help the driver partners to resolve their issues. i.e. payment issues, trip fare issues, switch the partners, attachment of Vehicles, ATO (Accounts Taken Over by Hackers), Fraud cases (Incentive Fraud, Fake Trip, Payment Fraud, Cancellation Fraud, Id sharing Fraud etc).
- Inspection of vehicles at Airport to check the premier eligibility and provide the Premier Kit to respective Partners.
Back Office Executive cum Customer Support - Philips India - India
(2019-09-04 - 2023-03-05)
- Feed the entries of field reports.
- Help the walk in customers for after sale service products. i.e. Earphones, BT, Speakers, TV etc.
- Handing the Inventory (Inward the Good Parts & Outward the Defective Parts) and Create the e-way bill.
- Visit the customers places with the engineer for the inspection of products such as TV & Home theaters and make the inspection report.
Transaction Processing Associate - Accenture - India
(2018-08-16 - 2019-08-15)
- Help the Clients for required medicines which was prescribed by the doctors
- Scanned & Filtering the data and do the necessary coding of druglist ID on client profile.
