Pankaj Rajput

Hospitality professional with 4.5 years of experience in leading brands including Marriott, Sheraton, and IHG. Skilled in guest experience management, operational excellence, compliance audits, and team leadership. Proven ability to drive revenue, streamline operations, and build guest loyalty through personalized service.

Food & Beverage Executive - Sheraton Hotel, Hyderabad - Hyderabad (2025-01) Great experience in speciality restaurant and bar (Generate revenue, upselling, guest satisfaction) - Conducted audits (Mystery BSA, ISRA, FSSAI) with positive outcomes.

• Coordinated with vendor,latest promotions every month for revenue growth and managed billing processes.
• Designed duty rosters ensuring balanced operations and staff morale.
• Monitored revenue, occupancy, and guest loyalty metrics.
• Engaged actively with guest feedback platforms (Medallia, TripAdvisor). Food & Beverage Executive - Fairfield by Marriott, Anjuna - Anjuna (2023-11 - 2024-09) - Oversaw F&B operations ensuring high service standards.
• Coordinated interdepartmental efforts to enhance guest experience.
• Managed billing, requisitions, and budget forecasting.
• Completed audits with successful compliance results.
• Motivated staff and aligned duty rosters for smooth operations. F&B Associate - Fairfield by banulium Marriott Goa - Goa (2022-11 - 2023-11) - Managed restaurant section operations across multiple stations.
• Completed opening/closing duties and handled takeout orders.
• Maintained buffet standards, grooming checks, and inventory control.

Guest Service

Associate - Crowne Plaza IHG, Jaipur - Jaipur (2021-09 - 2022-10) - Delivered guest connection, order taking, and service recovery.

• Ensured compliance with FIFO, hygiene, and breakage control. Internship - James plaza chandigarh - Chandigarh (2018-09 - 2019-01) - BASIC ALL THE DEAPRTMENT - FOOD AND BEVERAGE BASIC - BASIC GROOMING

Bachelor of Science in Hotel Management - Hotel Management - Chandigarh University, Punjab