customer care executive - Reliance jio
(2021-02 - 2022-03)
- Resolved customer call and internet-related issues, achieving a 95% satisfaction rate through effective problem-solving.
- Utilized CRM software to document customer interactions, improving response times by 20%.
- Educated customers on service features and troubleshooting techniques, enhancing user experience and retention.
- Collaborated with technical support teams to escalate complex issues, ensuring swift resolutions.
TL(DC head) - Ecom express pvt Ltd
(2023-10 - 2025-03)
- Supervise a dynamic team handling daily operations, ensuring optimal manpower utilization to meet shipment deadlines.
- Manage cash transactions effectively, maintaining accuracy and integrity in financial reporting and cash handling procedures.
- Oversee the end-to-end shipment process, coordinating with logistics for timely and efficient deliveries.
- Implement process improvements that enhance operational efficiency, leading to a 15% reduction in turnaround times for shipments.
- Conduct training sessions for staff to improve performance and service quality, fostering a culture of continuous improvement.
CSO - Satin creditcare network limited
(2026-05)
- Conducted comprehensive surveys for loan eligibility, ensuring accurate assessment of customer financial profiles.
- Facilitated timely disbursement of loans, achieving a 95% approval rate within designated turnaround times.
- Managed EMI collection processes, reducing delinquencies by 20% through proactive engagement strategies.
- Collaborated with cross-functional teams to streamline operations, enhancing customer satisfaction scores.
