Head of Operations at Goyal Brothers (2026-01 – Present)
B2B Supply Chain Operations | Hospitality & Healthcare Sectors | Annual Turnover: ₹35–40 Crores
- Directs end-to-end operations across a ₹35–40 Cr B2B network — managing daily workflows, team performance, and service delivery for hospitality and healthcare clients.
- Implemented SOPs for order processing, inventory, and billing — reducing fulfilment errors and improving operational turnaround.
- Leads cross-functional team with structured performance reviews, driving accountability at every level.
- Oversees vendor management, procurement, and data compliance across daily transaction volumes averaging ₹2–3 Lakhs.
Manager – IT & Head of Department at Krishna Valley Resorts (2025-06 – 2026-01)
Full Property Administration | 170-Room Premium Resort | Front Office, Housekeeping, F&B & Technology
- Oversaw front office, housekeeping, F&B, and technology across a 170-room property — ensuring seamless guest journey from arrival to departure.
- Lifted service delivery standards by 20% within 7 months through KPI reviews, SOP overhauls, and staff coaching.
- Deployed automated CRM feedback system, cutting complaint resolution time by 35%.
- Contributed to a 30% surge in OTA revenue by aligning front office availability with channel distribution strategy.
Cluster IT Manager at Anandam Clarks Inn Suites & Resorts (2023-03 – 2025-02)
Multi-Property Technology & Operations Compliance | Premium Hotel Group
- Standardised PMS architecture across multiple properties — ensuring consistent guest experience and unified reporting.
- Reconfigured channel manager integrations, generating a 25% increase in direct bookings and reducing OTA commission dependency.
- Consolidated vendors and renegotiated SLA terms, reducing technology operating expenses by 15% annually.
- Designed and enforced disaster recovery protocols and network security across all cluster properties.
Manager – Hospitality Operations & IT at Royal Park Resorts (2019-12 – 2023-01)
Full Property Operations + Technology | 130-Room Hotel | Multi-Department Oversight
- Directed daily operations across 130 rooms, front office, housekeeping, and F&B — managing room inventory, guest relations, and cross-departmental performance.
- Boosted Guest Satisfaction Scores by 20% within 12 months through weekly coaching, SOP implementation, and guest feedback integration.
- Coordinated maintenance schedules across rooms, F&B, and public areas — minimising downtime and maintaining brand standards.
- Deployed automated reporting dashboards for department heads, recovering 15% of administrative hours weekly.
Manager – Information Technology at Imperium Resorts (2016-11 – 2019-11)
- Upgraded IT infrastructure, cutting system downtime by 25% and improving reliability across front office, housekeeping, and F&B.
- Partnered with F&B and Front Office heads to align PMS and POS systems — eliminating data silos and improving service coordination.
- Integrated CRM with the loyalty program, increasing repeat guest ratio through personalised retention campaigns.
Lecturer – Computer Science at DPG Institute of Technology & Management (2012-04 – 2015-09)
- Delivered undergraduate coursework in IT, Cybersecurity, and Networking — building analytical foundations applied throughout a senior hospitality career.
