Parthiban Elangovan

Creating and managing AD user accounts and security groups O365 Exchange administration – Create Delete, Modify user and functional mailboxes and handling escalations Providing support for Mailbox, SharePoint accessing issues, MS Teams, OneDrive, Outlook and other O365 product-based issues

TEAM LEAD - NUEREALM

(2021-12)

• Creating and managing AD user accounts and security groups
• O365 Exchange administration – Create Delete, Modify user and functional mailboxes and handling escalations
• Providing support for Mailbox, SharePoint accessing issues, MS Teams, OneDrive, Outlook and other O365 product-based issues
• Performing PC Setup (Windows/Mac) with security compliance audit on user accounts, Windows patch update, BitLocker encryption and OneDrive synchronization
• Troubleshoot windows/Mac system and its application related issues, Provide management reporting on incident KPI metrics, and incident management performance
• Ensured team works withing defined control mechanisms for the running and maintenance of the service supported.

SERVICE DESK ENGINEER - HTC

(2020-12 - 2021-11)

• Supported Citrix workspace, supporting software and hardware related issues
• Responsible for the setup, configuration and maintenance
• Troubleshooting Citrix virtual apps and desktops, ensuring seamless access and positive experience.

TECHNICAL SUPPORT ENGINEER - MOVATE

(2019-09 - 2020-11)

• Technical support for Corel software typically involves users encountering problems while using the software
• Maintaining productivity and minimizing downtime and ensuring users can fully leverage the software capabilities without facing technical hurdles.
• Assisting with installation and ensuring compatibility and configuring initial settings
• Ensure software works seamlessly with the OS

ITAM - EQUITAS

(2015-08 - 2019-08)

• Manage IT Assets throughout lifecycle including HW and SW
• POC for service desk
• Worked with Migration, installation and troubleshooting application issues
• Procurement, Deployment and monitoring and license management
• Ensure machines deployed with Symantec endpoint

ASSOCIATE - ACCENTURE

(2013-02 - 2014-07)

• Order management and submitting monthly quality reports
• Updating Knowledge Base
• Preparing monthly document for business reviews

BACHELORS OF COMPUTER APPLICATIONS - Computer Applications - NAZARETH COLLEGE (2013-05)