Pavan Mandali

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively
• High school degree

BPO SERVICES

Letting us tend to the routine but fundamental tasks removes the hassle of adding to your workforce, reduces staff overhead, and optimizes your time. In other words, do what you do best, Hire RJPRM EXIM PRIVATE LTD for the rest.

Completed Masters in Business administration