Pavan Yerramada
Customer Support Associate
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About
Detail-oriented Customer Support Associate with experience in backend operations, document verification, and customer issue resolution. Skilled in email communication, typing accuracy, and handling customer queries with professionalism and empathy. Strong team collaboration abilities with a commitment to resolving customer concerns within defined timelines.
Seeking an Email Support / Customer Correspondence role to leverage communication skills, attention to detail, and problem-solving capability.
Experience
Associate – Customer Support at Tech Mahindra (2023-04 – 2023-09)
- Managed customer-related backend and non-voice operations ensuring accuracy and timely resolution.
- Verified and processed customer documents with 100% accuracy and compliance.
- Handled customer requests, account updates, and issue clarifications via internal tools.
- Coordinated with internal teams for escalations and smooth service delivery.
- Maintained SLA compliance, productivity targets, and high-quality output.
- Ensured detailed documentation of customer interactions and processed tasks.
- Demonstrated empathy, patience, and a customer-first mindset in all interactions.
Education
Bachelor of technology in CSE – Mahatma Gandhi University (2022)
Diploma in Bio-Medical Engineering – Govt. Institute of Technology (2018)
SSC – Z.P. High School (2015)
