Swapna Monu
Customer support associate
Talent
Hyderabad, TelanganaMember since July 10, 2026
Customer SupportCustomer Relationship Management
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Customer SupportCustomer Relationship Management
About
A dedicated and enthusiastic BBA graduate specializing in Human Resource and Data Analytics, eager to begin my career in a organization where I can apply my academic knowledge, analytical abilities, and problem-solving skills while contributing to organizational success.
Experience
Sky Customer Support Associate at FIRSTSOURCE SOLUTIONS LIMITED (2026-01 – Present)
- Assisted customers with account, billing, and service-related inquiries.
- Identified customer needs and recommended suitable products and services.
- Supported sales initiatives through upselling and cross-selling opportunities.
- Built positive customer relationships to enhance retention and satisfaction.
- Handled customer concerns and provided effective resolutions.
- Consistently met quality, productivity, and customer experience targets.
CUSTOMER SUPPORT EXECUTIVE at ABHAY ENTERPRISE (2024 – 2026)
Education
BBA – NMKRV COLLEGE FOR WOMEN BANGALORE (2024)
SEBA in Statistics, Economics, Business studies and Accountancy – BALDWIN WOMENS METHODIST COLLEGE BANGALORE (2022)
SSLC – ATFAA SCHOOL BANGALORE (2019)
Skills
Customer support associate
