Pawan Bhalotiya

To work with a company which encourages professional growth through a wide range of challenging assignments, which would use my skills and knowledge and would allow me to gain expertise & embellish my skills.

Vice President at Greenfinch Tech process Pvt Ltd (2025 – 2026)

• Evaluated team performance, offering constructive feedback and identifying opportunities for professional development.
• Resolved customer issues and built strong, productive relationships with project stakeholders.
• Contributed to data capture team by scanning and verifying documents for accuracy., scanning and verifying documents.
• Kept the team in compliance with office policies, safety processes and industry requirements.
• Maintained high standards of accuracy and precision in all surveying tasks, utilising advanced surveying equipment.

Assistant Credit Manager at Kamal Auto Finance Pvt Ltd (2023-09 – 2025-09)

• Analysed financial statements to assess creditworthiness of prospective and current clients.
• Utilised financial ratios and other analytical tools to evaluate client financial health.
• Performed daily maintenance of loan applicant database.
• Educated customers about conditions of credit and loans, repayment requirements, and loan periods.
• Answered customer inquiries concerning credit standing, loan balances, and penalties.
• Advised customers on best available loan products and credit options.
• Reviewed and updated credit and loan files to maintain accuracy and compliance.
• Analysed client records to assess financial viability of lending applications.
• Monitored portfolio for signs of distress, initiating pre-emptive action when necessary.
• Submitted credit and loan applications to underwriters for verification and recommendations.
• Developed and maintained financial models to predict potential credit risks.
• Managed flow of applicants through approval process, completing continuous reviews and corrections to minimise delays.

Theft Claim Officer at Shriram General Insurance Pvt Ltd (2018 – 2023)

• Allocation of cases to the empanelled Investigators.
• Managing all theft claims relating to the region of Delhi-NCR, UP, Haryana, and Punjab for settlement.
• Follow up with insured and the investigators for the report updates and the recovery updates.
• Quality Control (QC) of the claim files, negotiation with the claimant, and Approve of claims.

Process Associate at Genpact India Pvt Ltd (2011-05 – 2018-09)

• Achieved service time and quality targets.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Picked up additional tasks to aid team success.
• Enhanced working relationships by participating in team-building activities.
• Actively listened to customers to fully understand requests and address concerns.

Bachelor of Arts – Rajasthan University (2010)

A foundational exam covering basic banking for non-banking employees – Indian Institute of Banking and Finance (2014)

Rajasthan State Certificate in Information Technology (RSCIT) – Vardhman Mahaveer Open University (VMOU) (2023)