Pawan Singh

Senior Systems Engineer with 25+ years of experience in Linux/UNIX/Windows administration, enterprise server infrastructure, virtualization, SAP HANA, and data-center operations. RHCE9 + Ansible Automation Platform 2.2 certified, with hands-on experience supporting 200+ enterprise customers, Fujitsu Primergy/PrimeQuest servers, VMware ESXi, Hyper-V, SLES/RHEL, SAP HANA, enterprise storage, firmware lifecycle management, and infrastructure troubleshooting. Experienced in L2/L3 support, incident resolution, performance optimization, system upgrades, and technical team coordination.

Senior Engineer – Enterprise Products - Fujitsu Solutions India Pvt. Ltd.

(2010-02)

• Managed Linux and Windows Server infrastructure support across Delhi/NCR and North & East India, providing L2/L3 technical support to 50+ enterprise customers.
• Installed and administered SUSE Linux, KVM and SAP HANA environments and managed VMware ESXi virtualization infrastructure supporting enterprise application and database workloads.
• Executed SAP Basis refreshes, implementations, and SAP HANA DB 2.0 installations on SLES12 SP2 for clients including ITD Cementation Ltd., Malpani Group Ltd., TKM, and Terumo for Production, Development and Quality landscape.
• Deliver hardware support for Fujitsu Primergy Servers (BX, CX, RX, TX) and PrimeQuest PQ2xxx/PQ38xx, Eternus Storage Entry level DX60, DX80, DX90, Midrange DX100, DX200, Highend DX500, DX600, DX8700), and Eternus Tape Library (LT20, 40, 60, 260) for 100+ clients.
• Executed BIOS and iRMC firmware upgrades and maintained ServerView Operation Manager, ServerView Agent, and RAID Manager across 200+ enterprise servers supporting 30+ clients.
• Optimized CPU, memory, and storage configurations to improve system performance, capacity, and resource utilization across enterprise server environments.
• Coordinated support activities across 3 partner organizations and provided L2 escalation support to FE and helpdesk operations.

Senior Specialist – UNIX (L2 Level) - HCL Technologies Ltd.

(2008-11 - 2010-01)

• Resolved Solaris and Linux incidents, service requests, changes, and problems across 5 data centers supporting GE GIS operations in Europe and North America.
• Created, changed, and deleted user accounts per request; installed and rebuilt servers, configuring hardware, peripherals, services, and settings per standards and project requirements.
• Performed Dell and HP server hardware troubleshooting, and installed, managed, and troubleshot File and Print Servers.
• Repaired and recovered systems from hardware and software failures, coordinating with impacted stakeholders.

Senior Customer Support Engineer - CMS Computers Ltd. - New Delhi

(2006-03 - 2008-11)

• Supported clients including NIC CGO Complex, GAIL, and NSN (approximately 40 Clients)
• Installed SCO Unix, Solaris, and Red Hat OS; monitored and maintained HP DL series, ML Series & BL Series Gen 3/4/5 and IBM X series server, and StorageTek disk storage, HP MSA storage and StorageTek L series tape libraries.
• Installed and maintained StorageTek storage at the NIC CGO Complex, Delhi.
• Delivered hardware, software, and network support; troubleshoot and replaced components on Fujitsu PrimePower Servers (PW1500, PW900, PW850, PW650) at Bharti Airtel and Vodafone locations.

Senior Customer Support Engineer - PCS Technology Ltd. - Lucknow / Mumbai

(1999-10 - 2006-03)

• Supported bank clients (Bank of Baroda, Central Bank of India, State Bank of India) and RDSO.
• Worked on DG Avion servers and DGUX OS; maintained PCS-manufactured servers, desktops, and HP, IBM, and Acer servers and DDS tape drives.
• Troubleshot Wipro Printronix HSP and Lipi line matrix printers; provided hardware, software, and network support.

B.Tech - Computer Engineering - Janardan Rai Nagar Rajasthan Vidyapeeth University (2013 - 2016)

Diploma - Computer Engineering - BTE, Mumbai (1996 - 1999)

HSC - CBSE Board (1994 - 1995)

SSC - CBSE Board (1991 - 1992)