Senior IT Support Engineer (Remote) - PMG Asia Pacific Pte Ltd - Singapore
(2025-01)
Providing L2/L3 IT support to end users across the APAC region.
- Delivering remote technical support using Zoho Connect and Microsoft Quick Assist, Administering Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
- Managing Azure AD / Entra ID and on premises Active Directory, including user account and security group creation
- Handling user onboarding and offboarding in hybrid (on prem + Azure AD) environments
- Performing laptop setup and deployment for new joiners, including OS configuration, application installation, and security hardening
- Managing Intune device enrollment, compliance policies, and configuration profiles
- Ensuring SLA adherence and high levels of end-user satisfaction.
M365 Administrator (Remote) - Xtreme Productivity - New Zealand
(2024-01 - 2024-11)
- Managing user access to various Microsoft 365 services, such as Exchange Online, SharePoint Online, and Microsoft Teams.
- Monitoring group activity and membership changes to ensure compliance with organizational policies.
- Identifying and resolving technical difficulties and service disruptions affecting Microsoft 365 users.
- Monitoring service health and performance dashboards in the Microsoft 365 Admin Center.
G Suite and M365 Administrator - Travelopia - Bangalore
(2022-04 - 2024-01)
- Managed and administered Google Workspace (formerly G Suite) accounts for clients, including user provisioning, access control, and license management.
- Implemented and configured Gmail, Google Drive, Google Calendar, Google Meet, and other G Suite applications to meet the specific needs and requirements of clients.
System Administrator - TCS - Bangalore
(2019-02 - 2022-04)
- Troubleshot network connectivity issues Office 365, Outlook 2016, (Active Directory, DHCP, DNS, VPN, RDP/Citrix, Wi-Fi/Ethernet, Outlook/Exchange) Desktop hardware, printers, Blackberries, iPhone/android smartphones(mainly Active sync)
- Liaise with Bloomberg and Reuters representatives and other vendors to report technical issues
- Facilitate training sessions and workshops to enhance the skills and knowledge of the IT administrative team
Associate Customer Engineer - HCL Infosystems - Coimbatore
(2015-05 - 2018-01)
- Canara Bank: Migrating systems to win XP to win 8.1,adding in domain,restricting sites,blocking external peripherals ,Installing local & networking printers.
- HCL Repairing Center: Serviced HCL brand peripherals.
- Catholic Syrian Bank: Cisco switch& Router migration
- Managed over the sites through AMC Projects.
- Pallavan Grama Bank router and switch installation .
