Phalak Bhatnagar

Results-driven Risk & Compliance professional with 7+ years of progressive experience in AML/KYC compliance, operational risk management, and data-driven strategy across Big 4 consulting (KPMG) and fintech environments. Proven expertise in building end-to-end KYC frameworks, conducting PEP and adverse-media screening, and designing advanced Excel dashboards and trackers that reduced data-entry errors by 50%. Adept at leading 12–15 analyst teams, implementing Lean Six Sigma quality controls that cut error rates by 60%, and authoring SOPs that reduced process variability by 40%.

Certified in Anti-Money Laundering (AML) and Six Sigma.

Assistant Manager – Risk & Compliance at KPMG (2022-12 – Present)

• Conducted end-to-end KYC due diligence reviews — analyzing client documentation, financial data, and adverse media — to build Client Risk Profiles aligned with FATF guidelines and internal AML policies.
• Designed and deployed advanced Excel-based risk-tracking dashboards and automated trackers, achieving a 50% reduction in data-entry errors and a 20% improvement in data accuracy across the compliance team.
• Evaluated and assigned AML risk ratings for individuals and corporates with specific focus on PEP screening, sanctions checks, and high-risk jurisdiction exposure.
• Led and coached a team of 15 compliance analysts daily; monitored KPIs, conducted quality audits, and ensured 100% adherence to production and regulatory standards.
• Designed a comprehensive training program and quality tracker that reduced analyst error rates by 50% within two quarters of deployment.
• Developed standardized operating procedures (SOPs) covering KYC onboarding, periodic review, and transaction monitoring — reducing process variability by 40%.
• Compiled and presented statistical, financial, and production reports to senior stakeholders, supporting evidence-based compliance strategy decisions.
• Collaborated with cross-functional teams (legal, technology, operations) to design and implement enterprise-wide risk management strategies.

Product Operations Manager at Airtel Payments Bank (2022-07 – 2022-12)

• Examined, organized, and delivered statistical, financial, and production processing reports to senior management to support operational strategy decisions.
• Established standardized operating procedures (SOPs) that reduced process variability by 40% within the payments operations function.
• Built and maintained real-time Excel dashboards to monitor process advancement, identify bottlenecks, and drive operational efficiency improvements.
• Streamlined data analysis workflows to improve reporting accuracy, turnaround speed, and stakeholder visibility.

Team Leader – Operations & Quality at BMTG Advisors (2020-03 – 2022-05)

• Analyzed financial statements, credit reports, and banking data to develop comprehensive customer risk profiles and support credit risk decisions.
• Managed 12 analysts across multiple sub-processes, delivering consistent output quality and meeting all KPIs without exception.
• Implemented Lean Six Sigma quality control methodology across the team, reducing internal error rates by nearly 60%.
• Assisted senior managers in workflow redesign, strategic planning, and preparation of executive-level reports and presentations.

Research Analyst at Super Mani Enterprise (2017-05 – 2018-05)

• Conducted market risk analysis across simultaneous projects, delivering all outputs with 100% deadline adherence.
• Optimized customer satisfaction survey design and distribution, increasing response rates by 50%.

MBA in Finance & Marketing – Apeejay School of Management (2018 – 2020)

BBA in Business Administration – Institute of Innovation in Technology & Management (2014 – 2017)