Piero M

Results-driven hospitality professional with 5+ years driving sales, leading teams, and delivering exceptional guest experiences. Boosted alcohol sales 35% through targeted upselling. Now leveraging transferable skills to excel in a new industry.

BAR SUPERVISOR at OPIUM BAR (2025-01 – Present)

Supervised daily bar operations, leading a team to deliver excellent customer service while managing stock, cash handling, and compliance. Contributed to business growth through effective upselling and strong operational management.

• Supervise daily bar operations, managing staff scheduling, stock control, and service quality standards
• Drove a 35% increase in alcohol sales through proactive upselling strategies and team coaching
• Resolved escalated customer issues swiftly, maintaining high satisfaction and repeat patronage

BARTENDER/WAITER at CASTLE COMBE MANOR (2023-01 – 2025-12)

I looked after a wide variety of guests during afternoon tea, manor dining, and Michelin dining. To summarize, this was an all-rounder role.

• Delivered five-star food and beverage service in a high-end manor hotel environment
• Built strong guest relationships, consistently receiving positive feedback and repeat bookings
• Supported junior staff training, reinforcing service standards and product knowledge

TEAM LEADER at MOTO HOSPITALITY (2022-01 – 2023-12)

I overseaw either a morning or evening shift, which I would lead a small team to efficiently serve guests food. I reduced the average wait time by 30%.

• Led frontline hospitality team across a fast-paced motorway services site, overseeing shifts and performance

– SHELDON SCHOOL SIXTH FORM (2019-01 – 2021-12)

GCSE – SHELDON SCHOOL (2014-01 – 2019-12)