Pooja

Detail-oriented E-commerce Executive with hands-on experience in managing online store operations, product listings, and customer interactions. Skilled in Shopify store management, OMS handling, order processing, and returns management. Focused on improving efficiency, enhancing customer experience, and supporting business growth.

Junior Web Developer at Grav Web Solution Pvt.Ltd (2024-10 – 2025-11)

• Designed and developed websites using WordPress and Shopify
• Customized themes and layouts based on client requirements
• Created and managed product listings on Shopify stores
• Integrated essential features like payment gateways, apps, and plugins
• Ensured website responsiveness and user-friendly design
• Handled basic troubleshooting and website updates
• Collaborated with team members to deliver projects on time
• Optimized website performance and implemented basic SEO

E-commerce Executive at Qazmi Fashion Pvt.Ltd (2025-12 – Present)

• Managed end-to-end e-commerce operations including order processing and fulfillment
• Managed returns and exchanges efficiently, reducing delays and improving customer satisfaction
• Worked on OMS (Order Management System) for order tracking, updates, and issue handling
• Created and managed product listings on platforms like Shopify / Amazon
• Handled customer queries via chat, calls, and emails
• Coordinated with logistics team for timely dispatch and delivery
• Monitored daily order flow and maintained accurate reports using OMS
• Ensured smooth store operations and improved overall efficiency

Bachelor of Computer Applications in BCA – IGNOU (2022-12 – 2025-12)

Advance Diploma in Software Technology in ADST – NSIC (2023-04 – 2025-08)

O Level – Nielit