Pooja G

Results-driven Project and Program Management professional with 8 years of experience leading cross-functional projects, stakeholder management, and process improvement. Experienced in managing end-to-end project delivery, project lifecycle management, risk management, workflow optimization, and KPI reporting. Skilled at collaborating with business stakeholders and cross-functional teams to deliver successful project outcomes, improve operational efficiency, and drive continuous process improvement in fast-paced environments

Lead Analyst at DRAUP (2021-06 – 2025-11)

• Led and managed a team of 8+ analysts, ensuring effective task allocation, performance monitoring, quality assurance, and adherence to delivery timelines
• Managed end-to-end project delivery from requirement gathering and planning through execution, stakeholder communication, risk management, and successful delivery of business initiatives
• Developed dashboards to track KPIs, program performance, and business metrics, enabling data-driven decision-making
• Delivered executive-level insights on performance, risks, and key outcomes to support leadership decision-making
• Identified and resolved operational bottlenecks through structured root-cause analysis and effective escalation management
• Developed project documentation, SOPs, project templates, and standardized workflows to improve project governance, process consistency, and cross-functional collaboration
• Collaborated with cross-functional teams and business stakeholders to gather requirements, prioritize deliverables, manage project dependencies, resolve issues, and ensure successful project execution
• Drove process optimization and continuous improvement initiatives to enhance scalability and operational efficiency
• Managed project risks, dependencies, action items, stakeholder communication, and project governance practices to ensure timely delivery and successful project outcomes

Business Analyst at FORZZA (2018-08 – 2019-12)

• Identified resource bottlenecks and delivered data-driven recommendations to optimize planning and resource utilization
• Managed product catalogs, listings, inventory, pricing, and order operations across Shopify and Amazon Seller Central, ensuring data accuracy, optimizing marketplace performance, and supporting efficient day-to-day e-commerce operations
• Collaborated with business stakeholders to gather requirements, document business processes, and support implementation of operational improvements
• Defined and monitored KPIs, performance metrics, and quality benchmarks to assess and improve operational health
• Designed dashboards and reporting frameworks to analyze trends, identify deviations, and generate actionable insights
• Documented business processes and standardized workflows to enhance clarity, consistency, and cross-functional coordination

Catalog Associate at PINKBLUE (2017-03 – 2018-08)

• Managed product catalogue accuracy, pricing, inventory updates, and marketplace operations across e-commerce platforms, ensuring data accuracy and supporting operational efficiency
• Tracked customer service metrics, inventory levels, dispatch performance, product catalog accuracy, and pricing across marketplaces to identify gaps and support operational improvements
• Coordinated cross-functional tasks for category performance and promotional activities

Associate Content Analyst at THOMSON REUTER (2016-04 – 2016-09)

• Conducted in-depth research using company registration authorities to verify corporate status, corporate actions, and regulatory information
• Maintained high standards of data accuracy, documentation quality, and compliance while updating company records
• Performed root-cause analysis and provided corrective action reports to improve data quality and compliance

Bachelor of Business Management in Business Management – SDM College Of Business Management (2012 – 2015)

Master of Business Administration in Business Administration – Manipal Jaipur University (2025)