Pooja Hotkar

Lead Quality Engineer with 5.1 years of experience in Healthcare and Life-Sciences, Telecom and Banking domains, specializing in end-to-end software testing across manual and automated frameworks. Demonstrated expertise in Black Box Testing, Functional Testing, Regression, Sanity, API, and Database Testing. Skilled in Agile methodologies with hands-on experience in tools like JIRA, Confluence, and defect management systems.

Adept at designing comprehensive test cases, executing test plans. Proven track record in banking and telecom Rating and Billing Management processes, consistently delivering high-quality software through meticulous evaluation and cross-functional collaboration.

Lead Quality Engineer at Persistent Systems (2025-12 – Present)

• Designed and executed ALM test cases ensuring comprehensive coverage of business requirements for client IQVIA.
• Delivered test execution reports and quality metrics to stakeholders, supporting informed decision-making.
• Conducted requirement analysis to identify gaps and improve test efficiency.
• Performed Formal runs and dry runs to validate functionality before production release.
• Led triage sessions to prioritize and resolve defects effectively.
• Utilized Salesforce Inspector for database validation and data integrity checks.
• Executed historical data testing to ensure accuracy and consistency across systems.
• Gained expertise in CPQ (Configure, Price, Quote) processes, Bid History, and Opportunity-level testing.
• Conducted testing in UAT to validate end-to-end workflows.
• Performed SQL queries for backend validation and API testing for integration checks.

Quality Assurance Engineer at Netcracker Technology (2024-12 – 2025-12)

Expertise extends to Rating and Billing Management (RBM) on Managed Services env. covering processes like Rating with OCS integrated systems.

• Experienced in Incidents triaging and testing.
• Interactions with third party vendors and client for requirement analysis and Deliveries planning.
• Skilled in defect triaging and analysis.
• Contributed to project enhancement through the implementation of Sanity.
• Worked on BSS systems including CSRD and TOMS for VMO2 PAYM.
• Planned and executed test cases for DU's Customer App, Courier App, Web Portal, and CSRD.
• Proficient in Telecom Operations and Management System (TOMS), specializing in modules such as CIM, CSRD, CBM, OE, OM, AMRI, SSP, and integrating reports via NC TOMS Product.
• Experienced in System Testing, Regression Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and Sanity Testing.
• Engaged with OSS-BSS Telecom Applications for consumer and enterprise sectors, focusing on system testing, regression testing, and System Integration Testing (SIT).

Software Tester at Intellect Design Arena Limited (2021-07 – 2024-10)

• Worked extensively on Liquidity Management Systems, including modules such as Sweeps, ICL (Intercompany Loan), Pooling and Investment Sweeps.
• Analyzed Business and Functional Requirement Documents to derive testing scope and clarify gaps with Business Analysts.
• Created detailed test scenarios and executed end-to-end test cases based on functional specifications.
• Participated in Agile ceremonies and contributed to release planning.
• Performed manual and automation testing in banking applications.
• Used Selenium, Postman, and SQL tools for test execution and validation.
• Collaborated closely with product teams to draft and review Release Notes for production deployments, ensuring clarity and alignment with delivery timeline.

Bachelor of Engineering in CSE – Appa Institute of Engineering and Technology, Kalaburagi (2021-07)

Science in PCMB – Justice Shivaraj Patil, Kalaburagi (2016-05)

S.S.C – Kayaka Foundation, Kalaburagi (2014-04)