Pooja Krishna

Sales Operations and Backend professional with 4 years of experience in financial operations, banking coordination, and loan disbursement processes. Experienced in managing inventory funding workflows, coordinating with banking partners, and ensuring timely fund disbursement. Skilled in managing end-to-end process management with a focus on accuracy, efficiency, and timely delivery

Sales operations executive - Quess Corp Limited (Deputed to Ather Energy Limited)

(2025-11 - 2026-03)

In this role, I manage the end-to-end funding process by first verifying requests from Area Sales Managers and raising indents to banks based on approved limits. I act as a primary liaison with banking partners to ensure all funds are pulled and disbursed according to sanctioned timelines. Once funding is confirmed, I handle order processing by creating and submitting sales orders within Salesforce.

Finally, I maintain data integrity by updating MIS trackers and Google Sheets to monitor fund utilization and resolve any pending cases with internal teams. This structured approach ensures a seamless financial workflow between the company, banks, and dealership networks.

• Verification: Receive and check funding requests from Area Sales Managers (ASMs).
• Indenting: Raise funding requests to empaneled banks based on approved limits.
• Bank Liaison: Coordinate with banking partners to ensure funds are pulled and disbursed on time.
• Order Processing: Confirm fund availability and submit sales orders in Salesforce.
• Reconciliation: Update MIS trackers and Google Sheets to monitor fund utilization and resolve pending cases.

Backend coordinator - Aadifidelis Solution Pvt Ltd

(2021-11 - 2025-11)

In this role, I managed the full lifecycle of personal loan cases for IndusInd Bank, starting from the initial login of customer profiles provided by agents. I acted as a central point of contact, coordinating with Sales Managers (SMs) and Area Sales Managers (ASMs) to resolve queries and ensure each case met bank requirements. I regularly followed up with agents to provide real-time status updates and gathered missing documentation to avoid delays.

By maintaining accurate daily MIS reports and using Microsoft Excel, I tracked every file from the login stage through to final disbursement.

• Profile Management: Managed the initial login and processing of customer profiles for personal loans based on agent inputs.
• Banking & Team Coordination: Coordinated directly with Sales Managers (SMs) and Area Sales Managers (ASMs) to resolve queries regarding specific customer cases.
• Agent Coordination: Followed up regularly with agents to provide real-time status updates and gather required documentation.
• Operational Support: Provided end-to-end support for the loan lifecycle, moving files efficiently from the login stage to final disbursement.

Bachelor of Commerce - B.Com - Amitha First Grade Evening College, Bengaluru (2025)

Pre-University Course - PUC - VVSGJ PU College, Mysuru (2021)

Secondary School Leaving Certificate - SSLC - JSS High School, Mysuru (2019)