Operations Manager
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Worked on Various Platforms and verticals for IT structure (ServiceNow, SalesForce, Grafana, Zendesk, Citrix)
I have a diverse background in service management, having worked with various global clients across multiple regions, including the UK, US, UAE, Australia, India, South Africa, and Canada. My experience spans fast-paced accounts with reputable brands such as Amazon, HCL Technologies, Wipro Technologies, TATA, Reliance Jio, and WNS, where I have consistently demonstrated a proven track record of success.
Currently, I am based in Ajman, United Arab Emirates, where I am employed with Etisalat Customer Care (Telecom) on a sponsored residency visa. My contract is set to conclude in May 2025, with the possibility of an extension if the project continues. I am eager to relocate to Any part of globe for the role discussed in our previous correspondence, as it aligns seamlessly with my professional background.
Throughout my 14-year career, I have held leadership roles managing teams ranging from 40 to over 200 members. I take pride in mentoring and developing teams, fostering an environment of growth and collaboration. My experience in these managerial positions has equipped me with the skills necessary to drive performance and achieve organizational goals.
