Poonam Singh

Detail-oriented M.Com graduate with experience in office administration, operations, customer service, documentation, client coordination, and financial services. Skilled in record management, KYC verification, MS Excel, MS Office, process coordination, and maintaining accurate business documentation. Strong communication, multitasking, organizational, and problem-solving abilities with a proven ability to support business operations, manage administrative tasks, and deliver excellent customer service.

Seeking opportunities in Administration, Back Office, Operations, HR, or Client Service roles where I can contribute to organizational efficiency and professional growth.

Business Development & Operations Associate - Emerging Group of Companies

(2024-11 - 2026-05)

• Managed end-to-end client onboarding, legal documentation, and strict process compliance.
• Maintained accurate customer records, generated operational reports, and supported daily office administration.
• Coordinated closely with internal departments and efficiently resolved customer queries regarding Mutual Funds, Insurance, and ITR services.

Process Executive - Augtech Next Wealth IT Services Pvt. Ltd.

(2024-06 - 2024-08)

• Performed rigorous data validation and comprehensive quality checks to maintain data integrity.
• Ensured precise documentation accuracy while aligning with standard operational compliance and procedures.
• Coordinated actively with team members to streamline workflow and meet daily operational targets.

Customer Service Executive - UTI Infrastructure Technology & Services Ltd.

(2022-04 - 2023-05)

• Processed PAN Card applications efficiently and performed comprehensive verification of customer documents.
• Managed database records securely and assisted in financial service documentation and filing.
• Resolved customer queries professionally to deliver an excellent client service experience.

Master of Commerce - M.Com - Hemchand Yadav Vishwavidyalaya (2022 - 2024)

PGDCA - Dr. C.V. Raman University (2022 - 2023)

Bachelor of Commerce - B.Com - Hemchand Yadav Vishwavidyalaya (2019 - 2022)