Poongodi D
Store Operations Lead
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About
Reliable, highly independent, and detail-oriented Economics graduate with over 3 years of hands-on experience in retail operations and technical instrument service. Proven track record of managing end-to-end store operations single-handedly, balancing financial administration, customer relations, and technical maintenance. Strong problem-solver with a unique blend of analytical skills and hands-on technical expertise, seeking a growth opportunity in a corporate environment
Experience
Store Operations Lead - KALAIVANI MUSICALS - CHENNAI
(2023-06)
Entrusted as the sole responsible staff member to manage daily opening/closing procedures, premises security, and overall shop workflows.
- Customer & Client Relations: Served as the primary point of contact for all walk-in and digital inquiries; resolved complex grievances and built strong customer loyalty.
- Financial & Cash Management: Accountable for daily cash flow, POS billing transactions, and precise end-of-day financial reporting.
- Inventory & Admin Control: Tracked stock levels, handled database entries, and coordinated directly with external vendors for procurement and supply management.
- Instrument Servicing & Quality Control: Diagnose, repair, and service a wide variety of musical instruments; perform regular tuning, cleaning, and string/part replacements to ensure optimal playing condition
Education
Bachelor Of Economic - Economics - MADRAS UNIVERSITY (2025-12)
12th Grade - BROTHERHOOD. MAT. SEC. SCHOOL (2015)
10th Grade - BROTHERHOOD. MAT. SEC. SCHOOL (2013)
