Albin Thomas

Results-driven Store & Operations professional with 8 years of experience in store and warehouse operations, procurement, purchasing, inventory management, vendor coordination, quality control, dispatch, warehouse operations and team leadership within a fast-paced food and logistics environment. Experienced in end-to-end store operations, purchasing based on business requirements and stock levels, supplier coordination, vendor relationships, commercial negotiations, inventory control, stock audits, wastage/discrepancy management, quality assurance, customer requirements and operational compliance. Strong commercial and business-oriented mindset with experience monitoring sales, expenses, costs, margins, stock movement and KPIs to improve profitability and store performance.

Skilled in cost reduction, margin improvement, customer-demand analysis, market/competitor analysis and new product/business opportunities. Proven ability to take ownership, lead teams, solve operational problems, maintain quality standards and implement process improvements to support sustainable business growth and profitability.

Production Operations Lead at Fresh To Home Pvt. Ltd. (2018-11 – Present)

• Manage day-to-day store and operational activities, ensuring smooth, efficient and timely functioning of production, inventory, order processing and dispatch operations.
• Plan and coordinate purchasing and procurement based on business requirements, stock levels, product demand and operational needs.
• Coordinate with suppliers and vendors to ensure timely availability of products and raw materials.
• Develop vendor relationships and support pricing negotiations, payment terms and commercial conditions.
• Monitor inventory levels, stock movement, wastage, damages, returns and discrepancies.
• Conduct regular stock audits, physical verification and inventory reconciliation to maintain accurate records.
• Monitor product availability based on customer demand, sales requirements and changing business needs.
• Inspect incoming chicken, mutton, fish and vegetables for quality, freshness, handling and specification compliance.
• Ensure products meet required quality, food-handling, storage and cold-chain standards.
• Monitor sales, expenses, costs, margins and key business indicators and identify opportunities for improved commercial performance.
• Identify opportunities to reduce costs, minimise wastage, improve margins, increase sales and improve store performance.
• Analyse stock movement, customer requirements and product demand to maintain appropriate product availability.
• Monitor market trends, competitor activities, pricing and customer preferences to support business decisions.
• Identify changing customer requirements and recommend suitable products, product improvements and service solutions.
• Research and identify new products, market opportunities and potential business possibilities.
• Work with management to implement strategies for business growth, cost control, operational efficiency and profitability.
• Maintain purchasing, vendor, inventory, audit, quality and operational documentation and records.
• Ensure compliance with company policies, SOPs, operational standards, food-quality requirements and safety procedures.
• Lead, supervise and coordinate staff to maintain discipline, productivity, customer service and operational efficiency.
• Train employees and ensure adherence to SOPs, quality standards and operational procedures.
• Coordinate with customer service and operations teams to resolve customer complaints, product issues, refunds and replacements.
• Monitor operational KPIs and maintain reports supporting management decisions and performance improvement.
• Conduct root-cause analysis and implement corrective/preventive actions for operational, quality, inventory and customer issues.
• Coordinate purchasing, inventory, quality, customer service, warehouse and dispatch teams for smooth end-to-end operations.
• Identify process gaps and implement improvements to reduce delays, improve stock accuracy, minimise wastage and increase efficiency.

Store & Hub Manager – Temporary Assignment at Fresh To Home (2024-05 – 2024-10)

• Oversaw overall hub/store operations, ensuring smooth daily functioning and operational requirements.
• Managed inbound/outbound shipments, stock movement and daily operational workflow.
• Coordinated product availability and dispatch planning to support customer demand and business continuity.
• Monitored inventory and conducted physical stock audits and returned-shipment verification.
• Identified and resolved stock mismatches, discrepancies and operational issues.
• Coordinated with vendors, suppliers, transport teams and internal stakeholders for timely product movement and availability.
• Monitored vehicle operations and delivery performance to reduce delays and maintain product quality.
• Supervised staff attendance, work allocation and daily team performance.
• Led hiring for operational roles and supported staffing/manpower planning.
• Ensured adherence to SOPs, quality standards, safety requirements and operational procedures.
• Supported customer-focused operations through order accuracy, timely delivery and product quality.
• Analysed operational performance and identified opportunities for cost control, efficiency and resource utilisation.
• Worked with management on operational improvements supporting business performance and profitability.
• Maintained operational documentation, stock records, audit records and reports.

Technician at Fasa Solution Pvt. Ltd. (2018-05 – 2018-11)

• Installed equipment and performed preventive maintenance to ensure reliable operations.
• Provided customer support for system access, troubleshooting and issue resolution.
• Conducted security-control audits and maintained compliance with required procedures.
• Developed strong technical troubleshooting, problem-solving and customer-handling skills.

Diploma in Mechanical Engineering – Brindhavan College of Engineering (2016 – 2017)

Higher Secondary (Plus Two) – Cherupushpam HSS (2014 – 2016)

Diploma in Digital Security & Automation – Sequra School of Technology (2017 – 2017)