Prabati S.

Detail-oriented Operations Specialist with 10 years of specialized domain experience across Property & Casualty (P&C) insurance operations and mortgage data workflows. Proven track record in eliminating administrative backlogs, maintaining a 99%+ processing accuracy rate, and reducing Errors & Omissions (E&O) risk for independent agencies, MGAs, and brokerages worldwide. Fully equipped with a secure remote workstation compatible with Citrix, RDP, and VPN environments with strict adherence to Non-Public Personal Information (NPI) compliance.

Independent Insurance Operations Contractor - Self-Employed - Remote

(2024-01)

Freelance Back-Office & Policy Servicing Consultant. Providing dedicated remote operational support for independent insurance agencies and brokerage firms globally.

• Manage end-to-end policy lifecycle servicing for Commercial & Personal Lines with a turnaround time under 24 hours.
• Issue 100+ compliant ACORD certificates of insurance weekly, verifying additional insured and waiver requirements with zero defects.
• Audit incoming carrier policy documents and endorsements against initial binders, proactively resolving discrepancies to eliminate E&O exposures.
• Perform book-of-business data cleansing and carrier commission reconciliation utilizing advanced Excel models.

Senior Operations Associate – Property & Casualty (P&C) - Insurance Operations Division

6.5+ Years Domain Experience. Executed complex back-end policy processing, underwriting support, and exposure maintenance.

• Processed mid-term endorsement requests, vehicle/driver schedule modifications, and exposure updates across carrier rating portals.
• Conducted comprehensive loss-run analyses, calculating 3- to 5-year loss histories to assist underwriting teams in risk assessment and renewal quotes.
• Collaborated with account managers to track expiring policies 60–90 days ahead of renewal, ensuring zero policy lapse.
• Authored Standard Operating Procedures (SOPs) and quality assurance checklists, improving team processing throughput by 15%.

Operations Associate – Mortgage & Document Verification - Mortgage Data Services Division

2.5 Years Domain Experience. Delivered high-volume, accuracy-critical data verification, title document indexing, and escrow audits.

• Audited borrower, property, and escrow payee data against title commitments and closing disclosures with 99.5%+ accuracy.
• Processed high-volume mortgage document indexing into secure central repositories under tight SLA deadlines.

Bachelor of Arts (B.A.)

Advanced Data Analytics