Priya Khanna
Business Service Support Advisor (Back office)
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About
Seeking a challenging position with a reputable organisation where I can acquire new skills, broaden my knowledge, and use what I've learned. To obtain a position where I can maximise my abilities and contribute to the growth of the organization. To grow as an enterprising, resourceful, and flexible professional by utilizing my skills and abilities to the maximum and leveraging my experience in contributing to the growth of the organization.
Experience
Business Service Support Advisor (Back office) - BT INDIA
(2024-03 - 2025-11)
- How to manage or deal projects with the help of CSS and OCS tools and get the information or data of the client from OCS and AG (Agent Desktop)
- I am having a great knowledge about Salesforce tool
- Provides administrative and operational support to a company, handling tasks that occur behind the scenes without direct client interaction
- Coordinating with other departments (like sales and front office) to ensure efficient operations, managing inventory, and assisting with clients inquiries if needed
Customer service support Advisor (Complaint Team) - Tech Mahindra
(2023-07 - 2024-01)
- Work in a team and on diverse projects
- Possess strong analytical, problem solving and technical skills
- Communicate clearly and confidently with the clients
Education
MCA - Amity University, Noida (2024 - 2026)
BCA - Dr. Virendra Swarup Institute of Computer application (2020 - 2023)
Higher Secondary (12th Pass) - Science - Up Board - Kanpur, Uttar Pradesh (2020-06)
Secondary (10th Pass) - Up Board - Kanpur, Uttar Pradesh (2018-06)
