Prabavathi Muthaiyan

Results-oriented Senior Analyst with 15+ years of experience across cloud technologies, healthcare documentation, and process improvement. Skilled in delivering accurate and timely reporting, creating user-friendly dashboards, and automating manual processes using tools like Power BI, AWS, and Excel. Proven ability to analyze SOPs, manage cross-functional teams, and drive customer satisfaction through effective stakeholder engagement.

Adept at working in matrixed organizations and managing complex operational metrics with a focus on SLA compliance and quality assurance.

Senior Analyst - App/Cloud/Tech - Accenture Pvt. Ltd. - Bengaluru

(2023-11 - 2025-04)

• Created, published, and automated daily/weekly/monthly operational reports with high accuracy, reducing manual efforts using Excel and power BI.
• Designed and maintained interactive dashboards to provide actionable insights into contractual metrics and KPIs for multiple client accounts.
• Analyzed data trends and anomalies to support decision-making and improve service delivery.
• Coordinated governance and performance metrics with stakeholders to ensure SLA compliance and operational excellence.
• Led a team of 40+ members, driving collaboration and maintaining productivity within a heavily matrixed organization.
• Supported SOP audits and process improvements aligned with cloud service delivery models.

Healthcare Documentation Editor - AQuity Solutions Pvt. Ltd. - Bengaluru

(2018-10 - 2023-10)

• Delivered 100% accuracy by auditing and editing medical documents, ensuring compliance with quality standards and SOPs.
• Mentored junior editors and collaborated cross-functionally to refine processes, enhancing turnaround times and customer satisfaction.
• Implemented process improvements based on data insights and feedback loops to meet SLA requirements.

Quality Analyst - iMedX Information Services Pvt. Ltd. - Bengaluru

(2014-10 - 2018-09)

• Conducted detailed audits of healthcare documentation, identifying process gaps and recommending SOP updates.
• Facilitated training sessions to improve team performance and maintain documentation quality standards.
• Liaised with stakeholders to align quality objectives with business goals.

Healthcare Documentation Specialist - MModal Global Services Pvt. Ltd. - Bengaluru

(2009-01 - 2014-09)

• Produced high-quality medical documentation with strict adherence to HIPAA and SOPs.
• Collaborated with leadership to identify recurring errors and enhance documentation workflows.

Bachelor of Computer Applications - Computer Applications - University of Madras (1997 - 2000)