Vibha Sarade

To be involved in work where I can utilize my skill and creatively involved with system that effectively contributes to the growth of organization.

SW/App/Cloud Tech Support Analyst - Accenture - Pune, India

(2022-05)

• Executed all the admin activities such as onboarding, offboarding of users, grant admin rights, account creation, account conversion.
• Performed routine patch management on Windows and Linux servers using Ansible, ensuring systems remained secure and up to date.
• Responsible for troubleshooting basic end-user issues related to the workstation, applications, server, network, handle major incident management critical issues P1, P2
• Provisioned and configured virtual machines (VMs) in Azure based on client requirements, including networking, storage, and security settings.
• Work closely with service providers to resolve workstation-related issues and/or in provisioning new services

Technical Support Advisor Customer Service - Concentrix pvt. - Pune, India

(2020-01 - 2022-05)

• Provide L1 Troubleshooting for users.
• Responsible for training to the new resources.
• Achievement: Constantly achieve more than 90% audit score monthly

Bachelor of Engineering - Electronics & Communication - M.I.E.T. Gondia (2019)

Diploma - Electronics & Telecommunication Engineering - S.L.M. collage of Polytechnic, Amgaon (2015)

HSC - Ganesh junior College Gumadhawada (2012)

SSC - G.K High School Tirora (2010)