Prabha Meesala
Observability & Production Support Engineer | Monitoring, Incident Management & RCA
About
Production support and observability engineer with 2.6 years of hands-on experience monitoring and stabilizing large-scale enterprise web applications for a Tier-1 telecom client (Verizon 5G). Skilled in real-time monitoring and log analysis with Grafana, Kibana, and the ELK stack, owning the incident lifecycle, and performing root cause analysis (RCA) with DevOps, backend, and database teams to prevent recurrence. Comfortable with Git, Azure DevOps, Agile teams, SQL, and Python scripting, and Microsoft Azure Fundamentals certified.
Strong analytical, problem-solving, and documentation skills. Available to join immediately.
Experience
Project Engineer (Application Support & Observability) - Wipro Limited (Client: Verizon Wireless 5G)
(2022-05 - 2024-11)
- Conducted real-time end-to-end user journey monitoring across high-traffic Verizon 5G web platforms using Grafana, Kibana, Elastic, Glassbox, Catchpoint, and NSA360
- Diagnosed critical user-facing bottlenecks, including checkout/cart transaction blocks, preventing customer drop-offs and revenue loss
- Monitored application state via IGAM alerts and owned the incident lifecycle: logging, tracking, and prioritizing high-severity defects in JIRA
- Partnered with DevOps, Backend Engineering, and Database teams on deep-dive RCA, improving average defect resolution time by 25%
- Validated backend synchronization and transaction state updates using Postman (REST APIs) and SQL data validation scripts
- Executed 100+ manual functional, sanity, and regression scenarios over 20+ release cycles with zero critical production defects leaked
- Participated in daily stand-ups, sprint planning, and retrospectives, presenting operational health metrics to engineering leaders
Career Break (Upskilling & Professional Growth)
(2024-11 - 2026-01)
- Focused on upgrading skills in Microsoft Azure cloud fundamentals, automation pipelines, and Tricentis TOSCA automation frameworks
Education
B.Tech - Electrical & Electronics Engineering - DVR & Dr HS MIC College of Technology, Vijayawada (2021 - 2021)
