Vijay Kumar Kavali

Over 9.5 years of experience in Network Operations Center (NOC) monitoring, real-time incident detection, and ticket resolution within a satellite communications data center environment. Skilled in proactively monitoring enterprise WAN/LAN, VSAT, and VPN infrastructure, identifying faults, and driving incidents through to closure within SLA timelines. Solid foundation in switching and routing with working knowledge of BGP, applied to day-to-day troubleshooting of LAN/WAN connectivity and routing issues.

Hands-on expertise handling and closing tickets end-to-end: alert triage, root-cause troubleshooting, escalation to appropriate teams, customer communication, and resolution documentation. Proficient with monitoring and diagnostic tools including Zabbix, Grafana, Pandora FMS, SolarWinds, Wireshark, and tcpdump for traffic analysis and fault isolation. Consistently maintained 99.99% network uptime while coordinating with global support teams in follow-the-sun operational models.

NOC Engineer — Data Center Operations at KMG Infotech Ltd (deployed at Hughes Communications India Pvt Ltd) (2017-04 – 2026-08)

Client: Hughes Data Center — worked at the Hughes Data Center as part of the client deployment. Hughes Communications India Pvt Ltd (HCIPL) is a leading satellite communications provider delivering VSAT-based broadband, VPN, and enterprise connectivity to banking, retail, education, and multimedia customers.

• Continuously monitor mission-critical network infrastructure for customers across the globe, detecting anomalies and raising incidents in real time using Zabbix, Grafana, and Pandora FMS.
• Own the full incident and ticket lifecycle — logging, prioritizing, troubleshooting, coordinating with facilities/engineering teams, and closing tickets within defined SLAs.
• Perform fault isolation and root-cause troubleshooting for configuration, connectivity, and performance issues, minimizing downtime and repeat incidents.
• Hands-on experience with Layer 2 switching and Layer 3 routing in enterprise LAN/WAN environments: VLANs, trunking (802.1Q), inter-VLAN routing, Spanning Tree (STP/RSTP), EtherChannel/link aggregation, and static routing.
• Troubleshoot routing and switching faults (link flaps, VLAN mismatches, loops, MTU/duplex errors, routing-table inconsistencies) to restore service quickly and prevent recurrence.
• Conduct network traffic analysis using Wireshark and tcpdump to diagnose and resolve connectivity and performance-related tickets.
• Configure and manage bandwidth-shaping devices (Packet Shapers, Allot Bandwidth Managers); create policies and generate usage reports per customer.
• Maintain 99.99% network uptime through disciplined monitoring, timely escalation, and proactive maintenance.
• Supervise new customer installations end-to-end, tracking project status and closing out installation-related tickets without delay.
• Prepare daily incident/outage reports and maintain accurate documentation for customer issues, configurations, and resolution status.
• Coordinate with global support teams in a follow-the-sun model to ensure continuous monitoring coverage and seamless incident handoff.
• Ensure adherence to escalation policies, operational procedures, and service management (ITIL-aligned) processes.

VSAT Engineer at Intarvo Technologies Ltd (2015-04 – 2017-04)

• Handled network incident calls and email tickets, performing troubleshooting and closure within agreed timelines.
• Installed and configured Windows and Linux operating systems, including Active Directory and DNS servers.
• Monitored routers, switches, and NOC equipment; logged and reported faults for prompt resolution.

B.Tech in Electronics & Communications