Email support specialist
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Customer support and operations professional with experience across call support, email handling, customer retention, and operational coordination within the insurance sector. Skilled in resolving escalated customer grievances, claim-related disputes, and policy concerns through effective communication, cross-functional collaboration, and solution-oriented problem solving. Proven ability to adapt across multiple roles while maintaining customer satisfaction and operational efficiency.
Call Support Executive at HDFC ERGO General Insurance Company (2021-12 – 2022-06)
Managed high-pressure customer interactions involving claim-related grievances and policy cancellation requests, successfully addressing concerns and improving customer retention through persuasive communication.
Subject Matter Expert (SME) at HDFC ERGO General Insurance Company (2022-06 – 2023-07)
Provided floor support for complex operational and customer-related queries while handling senior escalation calls and assisting team members in resolving critical issues efficiently.
Operations Assistant at HDFC ERGO General Insurance Company (2023-07 – 2023-12)
Handled PPC operations by arranging customer medical check-ups, conducting tele-verification coordination, and managing medical history documentation with process accuracy and timely execution.
Email Specialist at HDFC ERGO General Insurance Company (2023-12 – 2025-01)
Resolved critical customer concerns related to claim rejections and incorrect policy expectations by engaging with internal operational teams, ensuring faster resolutions, policy corrections, and improved customer retention.
Intermediate in Science – Kendriya Vidyalaya (2014-04)
Bachelor of Arts in Humanities – Kumaun University (2018-06)
