Prabhat Shukla

Finance and Operations professional with 4+ years of experience in high-volume payment processing, cash settlement, end-of-day reconciliation, and transaction exception handling across regulated financial environments. Demonstrated 98% transaction accuracy rate with zero compliance breaches. Experienced in resolving trade fails, investigating payment mismatches, managing counterparty and stakeholder communication, and adhering to strict daily cut-off and SLA requirements.

NISM Series IV (SEBI) certified. Seeking a financial operations or markets operations role in Mumbai.

Senior Operational Analyst at Gallagher (2025-09 – 2026-02)

Processed high-volume financial transactions end-to-end within strict daily cut-off timelines with focus on payment and settlement workflows. Performed EOD account reconciliations and coordinated exception resolution across teams.

• Processed high-volume financial transactions end-to-end within strict daily cut-off timelines, ensuring all entries were reviewed, approved, and booked accurately — directly comparable to value-date payment and settlement workflows.
• Performed EOD account reconciliations across multiple books, identifying and resolving breaks before close of business; maintained zero unresolved discrepancies across all reporting cycles.
• Coordinated with internal operations, finance, and compliance teams to investigate and resolve transaction exceptions and processing failures, ensuring timely clearance within agreed SLAs.
• Supported internal audit functions through accurate documentation and maintenance of control evidence; zero compliance breaches throughout full tenure.
• Proactively identified and escalated operational control weaknesses, driving prompt resolution and contributing to a strong risk and control culture across the team.

Senior AR Associate at GeBBS Healthcare Solutions (2022-10 – 2025-08)

Processed high volumes of financial transactions with 98% accuracy rate. Managed complex cash settlement workflows and monitored failing transactions, reducing outstanding receivables by 20% within 12 months.

• Processed high volumes of financial transactions with a 98% accuracy rate — tracking payment status, resolving mismatches, and ensuring all cash movements were correctly recorded and reconciled to source systems.
• Managed complex and non-standard cash settlement workflows — liaising with clients and internal stakeholders to resolve disputes, confirm payment details, and clear outstanding balances within stipulated timelines.
• Monitored failing and pending transactions daily; investigated root causes, escalated to relevant teams, and coordinated resolution to prevent recurring settlement failures and reduce aged items.
• Reduced outstanding receivables by 20% within 12 months through structured exception handling, proactive follow-up, and cross-functional coordination — demonstrating discipline directly applicable to trade fail management.
• Led process improvement initiatives that delivered a 15% uplift in team productivity by standardising exception handling procedures, improving reconciliation controls, and eliminating manual workarounds.

Officer – Recovery Operations at HDB Financial Services Ltd. (2021-01 – 2022-04)

Managed end-to-end cash recovery and settlement workflows. Liaised with legal teams and external counterparties to resolve complex cases while maintaining professional relationships and achieving recovery targets.

• Managed end-to-end cash recovery and settlement workflows — tracking outstanding balances, coordinating payment arrangements with clients, and ensuring timely clearance in line with regulatory obligations and agreed timelines.
• Liaised with legal teams and external counterparties to resolve complex cases, maintaining professional relationships while consistently achieving settlement and recovery targets.
• Prepared and maintained MIS reports and performance analytics for management, supporting data-driven decision-making and ongoing compliance monitoring.
• Completed DRA Certification (IIBF) proactively to ensure full regulatory compliance, reflecting a consistent commitment to professional development in a regulated financial environment.

Bachelor of Accounting and Finance in Accounting and Finance – Reena Mehta College (2020)

Higher Secondary Certificate – Nirmala Memorial Foundation (2017)