Prabhu Seshadri

Regional Quality leader with 23 years driving multi-site QMS governance and harmonization across Medical Devices, Diagnostics, and Coatings/Chemicals manufacturing across APAC. Proven track record governing 15 manufacturing sites across 10 countries and leading 22 direct/dotted-line reports, converting quality data into measurable commercial outcomes — including a 55% reduction in Cost of Poor Quality (COPQ), rework, and claims over three years, and a 30-35% cut in complaint closure time. Lead Auditor for ISO 9001:2015 and Internal Auditor for IATF 16949:2016, with hands-on expertise across ISO 13485, ISO 15189, NABL, MDR, and CAP standards.

Seeking a Regional Head of Quality / Country Quality Lead, mandate spanning MedTech, Healthcare, or Advanced Manufacturing across APAC/South Asia.

AGM – Commercial Quality (ASC), South Asia at JSW Dulux Ltd (AkzoNobel India Ltd) (2025-11 – Present)

• Leading Commercial Quality governance for the Automotive Speciality Coatings business across South Asia, sustaining the regional QMS harmonization and COPQ-reduction gains delivered in the prior regional mandate.
• Driving functional KPI development, business quality strategy, and management-review reporting for the South Asia region, in direct partnership with commercial and manufacturing leadership.
• Representing Quality in commercial leadership reviews and customer-facing forums, maintaining continuity of E2E complaint and claims-process governance built during the regional role.

Regional Commercial Quality Manager (SESA & North Asia) at AkzoNobel India Ltd (2023-09 – 2025-10)

• Governed end-to-end Commercial Quality operations across 15 manufacturing sites in SESA region, spanning Automotive Speciality Coatings and Industrial Coatings, leading a team of 22 direct and dotted-line reports.
• Harmonized complaint management processes across both business units under a unified GSOP framework, reducing complaint closure time by 30–35% and driving an overall 55% reduction in Cost of Poor Quality (COPQ), rework, and claims over three years.
• Maintained ISO 9001:2015 and IATF 16949:2016 certification with zero major non-conformances across all manufacturing sites, working jointly with site management and QA teams through GEMBA walks, ALPS process confirmations, and internal audits.
• Standardized a unified investigation and severity-triage protocol across SESA and North Asia clusters, improving CAPA closure consistency and cross-market compliance accuracy.
• Strengthened supplier and distributor quality assurance regionally by directing joint audits with ISC teams during raw-material complaint investigations, improving root-cause turnaround and commercial support.
• Institutionalized a "one quality voice" culture by chairing monthly cross-functional quality councils with sales, RD&I, supply chain, and manufacturing leadership, and elevated regional visibility into quality KPIs through unified dashboard reporting.

Manager – Customer Quality Assurance & Technical Services, South Asia at Becton Dickinson (2020-05 – 2023-09)

• Spearheaded a fully virtual, risk-based supplier audit framework during COVID-19 supply disruption, completing 12+ supplier audits with zero compliance deviations — later adopted as a South Asia best practice.
• Improved vendor performance scores from below 65% to 82% by directing comprehensive supplier/vendor audits and collaborative corrective-action plans.
• Elevated customer satisfaction and retention, achieving significant NPS/CSAT gains and a 94% customer retention rate, by standardizing root-cause investigation and corrective-action protocols across product lines.
• Digitized customer engagement by launching a self-service customer portal, onboarding 36 strategic accounts and cutting support queries by 72%.
• Mitigated operational and regulatory risk from product and process changes by directing cross-functional change-control assessments spanning products, processes, and systems, ensuring on-time, compliant implementation as per the MDR 2017 & ISO 13485 compliance.
• Enhanced customer transparency and engagement through virtual plant tours showcasing manufacturing processes and quality systems to key accounts and partners.

Medical Affairs Manager (South India, Sri Lanka & Maldives) at Becton Dickinson (2019-01 – 2020-04)

• Accelerated diagnostic laboratory accreditation readiness across South India, Sri Lanka, and Maldives, enabling 20+ key accounts to achieve NABL/CAP accreditation by deploying the Pre-Analytical Quality Check (PAQC) program aligned to ISO 15189 standards.
• Mitigated patient-safety and compliance risk across the territory by standardizing pre-analytical quality checks and GLP/GDP consultation for customer laboratories.
• Drove double-digit growth in Vacutainer adoption within a single fiscal year by spearheading technical training workshops and data-driven performance reporting for phlebotomy staff and lab managers.
• Expanded regional product presence by governing launch strategy from market research through regulatory compliance and go-to-market execution, contributing approximately $20K in incremental revenue in FY'19.
• Supported accreditation processes through quality-system development and gap analyses, improving patient safety and regulatory compliance across accounts.

Clinical Resource Consultant (South India, Sri Lanka & Maldives) at Becton Dickinson (2016-04 – 2018-12)

• Standardized quality management practices across 500+ customer accounts in South India, Sri Lanka, and Maldives, partnering with cross-functional teams to design and roll out comprehensive quality initiatives.
• Conducted approximately 20 quality audits annually, driving root-cause resolution and continual improvement across key accounts.
• Delivered 100+ training sessions reaching 2,000+ healthcare workers across hospitals and laboratories on ISO 9001 quality management principles and practices.
• Strengthened regulatory compliance and stakeholder trust by analyzing performance data to identify trends and drive process optimization.
• Served as regional subject-matter expert in quality management, maintaining strong relationships with customers, suppliers, and regulatory bodies.

Business Head, Strategies at Eugene Genetic Investigation Center (2015-05 – 2016-03)

Spearheaded business strategy and market-growth planning for a diagnostics venture, directing strategic initiatives across operations and go-to-market functions to deliver improved profitability and market expansion.

Therapy Advancement Associate (South & West India) at Abbott Vascular (2013-09 – 2015-03)

Accelerated market expansion across South and West India by spearheading core sales execution, marketing campaigns, and clinical training workshops for key accounts.

Clinical Resource Consultant (South India, Sri Lanka & Maldives) at Becton Dickinson (2009-01 – 2013-09)

Governed clinical training and quality-tool adoption across government and hospital accounts in Sri Lanka and Maldives, standardizing MIHY and PAQC tool rollouts and launching Train-the-Trainer programs across key accounts, consistently exceeding sales targets with year-on-year incentive recognition.

Biochemist at Vimta Labs Ltd. (2007-01 – 2009-01)

Strengthened QA/QC rigor across immunophenotyping and testing operations by standardizing internal quality-control protocols (Westgard rules) aligned to ISO 15189/NABL 112, CAP while training laboratory teams and managing customer complaints.

Research Assistant at Sugen Life Sciences (2005-12 – 2007-01)

Elevated technical capability of UG/PG trainees in advanced biochemical techniques by standardizing cryopreservation, animal cell culture, and wound-healing experiment protocols, and training on HPLC, SDS-PAGE, and Western Blot assays.

Assistant Biochemist at BACC (currently Milann) (2004-01 – 2006-03)

Mitigated instrument downtime and diagnostic risk by governing calibration, maintenance, and troubleshooting of critical instruments, while leading Continual Medical Education (CME) programs to strengthen doctor engagement and clinical growth.

M.Sc. in Biochemistry – Periyar University

B.Sc. in Chemistry – University of Madras